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Silgan Help Desk Support Specialist, Level II - Union, MO in Union, Missouri

Stability. Innovation. Industry Leader - We are Silgan.

Help Desk Support Specialist Level II in Union, MO

As a level II Help Desk Support Specialist, you will be part of an energetic team of professionals who are committed to providing superior service. Silgan Containers’ is seeking a dynamic and collaborative professional who has a real desire to help people, is passionate about IT, possess detective like trouble shooting skills, is analytical and process oriented to work with our customers by providing second level help desk support for both on premise and remote users.

The Helpdesk Support Specialist’s role is to ensure proper computer operation so that end users can accomplish their daily business tasks. This includes installing, diagnosing, repairing, maintaining, upgrading all PC hardware, software and equipment to ensure optimal performance, and receiving, prioritizing, documenting, and actively resolving end user help requests in a timely and accurate fashion while providing superior customer service.

Job Requirements:

You will love it here if:

  • You enjoy serving as the primary point of contact for customer support

  • You have a passion for troubleshooting

  • You are a team player

We need you to have:

  • Associate Degree

  • 2 + years of hands-on technical support experience

  • In lieu of a degree, 4 + years of hands-on technical experience required

  • Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies

  • Strong understanding of Networking, Ethernet Cabling, TCP/IP, and DNS

  • Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)

  • Networking and Internet fundamentals including Ethernet, Wi-Fi, VPN, and Web technologies

  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

What we offer:

  • A stable, reliable and environmentally conscious company

  • A great culture where you feel like a member of our family - achievements are recognized, acknowledged and celebrated

  • A comprehensive benefits package, including medical, dental, vision, & life insurance, 401(k) plan with employer match, paid time off, wellness program, tuition reimbursement and more

Who We Are:

Silgan Containers is the largest provider of metal food packaging in the United States. Trusted by America’s most respected brands, our reputation is based on a foundation of quality, excellence and unsurpassed technical expertise. We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.

Requisition ID: 11087