Charter Spectrum Network Operations Analyst II in Town And Country, Missouri
JOB SCOPESupport the data and business analysis needs of Network Operations. Utilizes and applies understanding of business process, business operations and intermediate technical capabilities of industry standard tools to provide executive level analytical insights.DUTIES AND RESPONSIBILITIES * Support all efforts to simplify and enhance the customer experience. * Optimize network performance through the application of basic statistical analyses using a common set of key data points. * Provides business analysis and support for Network Operations: Generate routine and ad hoc reports along with creation and presentation of quality dashboards that provide operational visibility to the business units. * Develops graphs, reports, and presentations of data results. Perform basic statistical analyses for Network Operations business units. * Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. * Identifies, analyzes, and interprets trends or patterns in standard data sets. Present data sets and information in an understandable and compelling manner. * Performs special projects as needed and other duties as requested by supervisor. * Works on multiple projects as a project team member.BASIC / MINIMUM QUALIFICATIONS * Bachelor's Degree in Mathematics, Computer Science, Information Management, Business Administration or related field and / or equivalent work experience. * Minimum two 2 years of experience with intermediate data query techniques and report building. * Minimum two 2 years of experience using MS Excel. * Minimum two 2 years of experience with industry-specific database systems - SQL. * Minimum two 2 years of experience creating visualizations and analysis with Tableau or similar application / tool.ADDITIONAL JOB QUALIFICATIONS * Analytical and detail-oriented aptitude; a high degree of accuracy is required. * Develop criteria and method of analysis.Create visualizations within dashboards.Provide analysis based off data visualizations. * Ability to present information in an understandable and compelling manner. * Effective organization and communication skills as well as an ability to work with aggressive timelines. * Ability to read, write, speak and understand the English language in order to communicate in a professional manner both in-person, and in writing. * Ability to learn and adapt to change.PREFERRED QUALIFICATIONS * Network Operations experience. * Six Sigma Certification. * Adept at queries, report writing and presenting findings. * Automate routines to improve efficiency and reduce errors. * Knowledge of statistics and experience using statistical packages for analyzing datasets. * Experience with reporting packages, databases and programming a plus.The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 246752BRPlease visit job URL for more information about this opening and to view EOE statement.