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Emerson Electric Co Service Owner Firewall Platform Services - 21007839 in St. Louis, Missouri

Accountable for our overall firewall platform at all Emerson locations globally, including our data centers, end sites and SASE.This includes developing the firewall strategy and vision to support business requirements in an optimal and secure manner, working closely with the services that utilize firewalls to provide their solutions, including external access and segmentation across the enterprise. Additionally, deals with major escalations and custom engineering to support new requirements and MandA work.PRINCIPLE FUNCTIONAL RESPONSIBILTIESService OwnerAct as the single point of contact for firewalling within the organisation for both IT customers and internal Corporate ITMaintain Service Roadmaps to ensure all service components remain current/supported and continue to meet business requirementsUnderstand the firewall requirements internally and external industry trends/ innovations to maintain a strategy and influence vendor selectionRepresents firewall in our QSSR (Quarterly Service Strategy Review)Ensure all services comply with any local regulation working with our legal and compliance teamsEnsure the service has the appropriate metrics in place to track capacity, resource utilisation, user experience and OLA/SLAs taking proactive action where required to maintain uptime/stabilityWorks closely with the Firewall Policy Team to maintain firewall rulesetsWork closely with the Operations team to monitor service incidents and requests looking for areas of improvement and commonality that can be addressed in the next release of the serviceWork with other Service Owners and our Security Team to ensure the firewall service integrates where required and meets security requirementsWork closely with our governance/risk and compliance function to ensure the appropriate risk assessments are carried out on all connectivity and that the assessments remain relevant to the services and associated risksWork with our finance team to maintain the budget for the service globallyEnsure all firewall-based networking projects are entered into our project dashboard for prioritisation, resource assignment and executionWork as required as part of a project team consisting of design, transition and operational resources to ensure projects for the firewall service are completed to schedule and budgetWork closely with provisioning and operations maintaining the knowledge database for firewall services, request fulfilment processes and addressing areas of continual service improvementEscalation SupportDuring major service issues work with the appropriate teams to ensure swift resolutionWorks with other engineering groups on chronic Problems determining root cause and remediation actionsManagementManage a team of engineers focused on managing our overall firewall platformEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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