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Cigna Pharmacy Technician - Call Center- Express Scripts in St. Louis, Missouri

Job Description:

The Patient Care Technician serves as a technical expert to call center teams to assist with efficient resolution of member and client related issues. They provide direction and guidance to less experienced team members. Act as a liaison between pharmacists, pharmacy, account management, customer service and the patient to research and resolve problems that arise. Recognize and recommend improvements to processes and procedures. Uses full knowledge of the job to perform activities that support pharmacy management operations under general supervision in the administration of pharmacy benefit for lines of business. Typically a certified pharmacy technician.


  • Translate prescriptions filled out by the prescriber and enter information in the patient’s profile in accordance with state regulations.

  • Quality assurance, prescriber and patient outreach and adverse event reporting.

  • Research current and past prescription orders

  • Maneuver through several different systems

  • Process overrides and work exceptions on prescription orders

  • Serve as SME and assist with questions/issues for team members in coordination with supervisor.

  • May perform training assistance with training of co-workers.

  • Participate in Lean and continuous improvement efforts internal and external to the department.


  • Additional duties as assigned.


  • High School diploma or GED required; Bachelor's degree preferred.

  • 2 – 3 years relevant experience.

  • Valid Pharmacy Technician license / certification / registration as required by state laws.

  • Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required. Strong verbal and written communication skills desired.

  • Strong attention to detail, accuracy, and quality.

  • Ability to learn internal systems, processes and programs as needed.

  • Problem solving skills.

  • Knowledge of complex specialty therapies and processes.

  • Ability to handle high stress situations.

  • Flexible and adaptable.

  • Strong time management skills.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.