Washington University of St. Louis Patient Billing/Services Representative II - Orthopaedic Surgery - 42079 in St. Louis, Missouri

Job Type/Schedule

This position is full-time and works approximately 40 hours per week.

Department Name/Job Location

This position is in the Department of Orthopaedic Surgery. The position is located at the Center for Advanced Medicine. This position is for the Medical School Campus.

Essential Functions


Provides clinical office support to ensure patient satisfaction under general supervision, including scheduling appointments, greeting patients, performing registration, including insurance information and check in/out functions. Verifies insurance benefits, prepares correspondence, collects co-pays and outstanding balances. Must be willing to travel to other Ortho locations, must be able to work varied schedules. Local travel to satellite office will be necessary. Some evenings or Saturday hours may be required.


  1. Schedule patient appointments either by phone, or at the front desk.
  2. Greets and assists patients and visitors; obtains initial patient information; screens phone calls for most effective patient care.
  3. Verifies insurance, obtains referrals if required, collect co-pays and outstanding balances.
  4. Organize fee tickets on a daily basis and send to billing office.
  5. Attends in-services and staff meetings.

Other Functions:

  1. Other duties as assigned.

Required Qualifications

High school diploma with 3 years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.

Preferred Qualifications

  • IDX experience.
  • Excellent customer service skills.
  • Organization, communication and computing skills.
  • Knowledge of insurance plans and referral procedures.
  • Orthopaedic experience a plus.

Salary Range

The hiring range for this position is $15.54 - $19.05 per hour.

Pre-Employment Screening

Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.

Department Summary

Whether suffering from a sports injury, hip pain, back pain or any musculoskeletal condition, Washington University Orthopedics provides a full complement of comprehensive orthopedic services to meet the needs of every patient. Combining the best in both inpatient treatment and outpatient care and rehabilitation, the practice is nationally recognized for outstanding orthopedic care, innovative research and advanced professional training. It is ranked among the best orthopedic practices and holds the distinction of being listed on the Honor Roll by U.S. News & World Report. The practice is considered an innovator in both conservative orthopedic care and minimally invasive microsurgical techniques. Affiliated with Barnes-Jewish Hospital and St. Louis Children’s Hospital, Washington University Orthopedics has the unique ability to offer inpatient treatment for the most challenging cases within a top-tier academic medical center as well as outpatient surgery and care across the St. Louis region in Chesterfield, Town & Country, South County and the Central West End. The practice offers expertise in ten orthopedic subspecialties – foot and ankle, hand and wrist, hip and knee, cancer, pediatric and adolescent orthopedics, physical medicine and rehabilitation (physiatry), shoulder and elbow, spine (including scoliosis), sports medicine and fracture care/trauma. The orthopedic specialists are dedicated to providing safe, compassionate and family-centered care for both simple and complex orthopedic conditions. Because of the skill and experience of the doctors and staff, it is the official medical provider for the St. Louis Blues hockey team, Washington University varsity athletics and several local school athletic teams. Washington University Orthopedics brings world-class care to patients from all ages and walks of life in St. Louis and the surrounding communities.


  • Retirement Savings Plan

  • 22 vacation days

  • 8 Paid Holidays

  • Sick Time

  • Tuition benefits for employee, spouse and dependent children

  • Free Metro Link/ Bus pass

  • Free Life Insurance

  • Health, Dental, Vision

  • Health Savings Accounts (HSA)

  • Long Term Disability Insurance

  • Flex Spending Plan

  • Other Benefits

Med School HR website (medschoolhr.wustl.edu)

Applicant Special Instructions

Fast paced medical office environment with flexible work schedule, varied level of work assignments and clerical office duties.

EOE Statement

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

Job Title: Patient Billing/Services Representative II - Orthopaedic Surgery - 42079

Job ID: 42079

Location: Medical School

Full/Part Time: Full-Time

Regular/Temporary: Regular