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Aerotek Patient Access Representative in St. Louis, Missouri


Mercy's centralized Patient Access team needs to add 5 reps to their team in STL.

These candidates will be responsible for scheduling all modalities for 6 area hospitals and various offsite locations, taking incoming referrals, handling registration, verifying insurance coverage, and collecting up front patient financial portions.

Candidates MUST be comfortable having direct financial conversations with patients. If a patient cannot pay up front their are payment plan and reduction options, but up front collection is a metric used to measure performance.


Customer service, Patient access, Patient scheduling, Call center, Medical, Patient registration, Data entry, Health care, banking customer service, collections customer service, collections medical, Epic, Medical terminology, Scheduling appointments, Insurance verification

Top Skills Details:

Customer Service

Call Center

Patient Access

Patient Scheduling




Additional Skills & Qualifications:

Health care, call center, and administration experience

Banking experience has worked well in the past.

Retail customer service experience

Collections experience

Call Center experience

Medical terminology and/or health insurance experience a huge plus

Our folks need to have solid communication skills, make eye contact in interviews, be engaged, ask good questions, and answer questions thoroughly.

Past issues with our competition's candidates:

Many of the people hired have had issues with being monitored all day every day. Our people need to understand that they need to be logged in and productive at all times outside of the scheduled breaks and lunch.

This is a very fast-paced & demanding job that requires a strong person.

Most people from other agencies don't last 6 months. People have tried to use this as the foot in the door just to get to other positions, but don't work in the role long enough to be considered for transfers or promotions. Normally Mercy required a year of tenure in to get promoted or transferred.

People need to ask for help when they struggle. They are more than willing to give people extra attention and training, but recently they have had people just quit instead of asking for help.

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.