Washington University of St. Louis Ophthalmology in St. Louis, Missouri

Job Type/Schedule

This position is full-time and works approximately 40 hours per week.

Department Name/Job Location

This position is in the Department of Ophthalmology. The position is located at the South County Clinic.

Essential Functions


Position is responsible for providing clinical office support which includes answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.


  1. Answers telephone calls and handles patient questions or routes to appropriate personnel.
  2. Schedules, reschedules, cancels, and confirms patient appointments.
  3. Registers new patients in the system and obtains demographic and insurance information.
  4. Assists with obtaining referrals/pre-certifications as needed.
  5. Provides packets of information to patients associated with services which may accompany the appointment.
  6. Scan documentation into patients electronic medical record.
  7. Assists other clinical support staff during peak time, vacation/illnesses.

Required Qualifications

High School diploma.

Preferred Qualifications

  • 1 year of experience in a medical office setting or related customer service/office experience preferred.
  • Demonstrated human relations and effective communication and customer service skills; working knowledge of insurance, medical terminology, and computer skills.

Salary Range

The hiring range for this position is $12.86 - $15.68 per hour.

Pre-Employment Screening

Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.


  • Retirement Savings Plan

  • 22 vacation days

  • 8 Paid Holidays

  • Sick Time

  • Tuition benefits for employee, spouse and dependent children

  • Free Metro Link/ Bus pass

  • Free Life Insurance

  • Health, Dental, Vision

  • Health Savings Accounts (HSA)

  • Long Term Disability Insurance

  • Flex Spending Plan

  • Other Benefits

Med School HR website (medschoolhr.wustl.edu)

EOE Statement

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

Job Title: Clinical Service Representative (South County Clinic) - Ophthalmology - 42424

Job ID: 42424

Location: Medical School

Full/Part Time: Full-Time

Regular/Temporary: Regular