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TierPoint, LLC Network Engineer III in St. Louis, Missouri

The Network Engineer III is responsible for supporting the TierPoint cloud, colocation and managed services networking operations. The successful candidate will need to demonstrate advanced-level expertise in network routing, switching, firewall, and load balancing technologies as they apply to a service provider network. Must also work closely with customer and translate complex technical issues into common language.

  • Provides quality internal and external customer service surrounding the Company values.

  • Plan, install, and provide daily operational support for managed customer networking environments (switching/routing infrastructure, firewalls, load balancers, IPS/IDS, etc.).

  • Consult with customers regarding network performance problems, ideas for design improvements, planning their environment turn-up, etc.

  • Suggest future products as well as offer enhancements for existing products.

  • Provide technical assistance and training to junior level engineers/technicians.

  • As a member of the network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.

  • Responsible for writing and reviewing MOP’s as a part of the TierPoint change management process.

  • Assist with operational support of the TierPoint core network infrastructure as well as offer recommendations for improving overall network performance.

  • Other duties as assigned.

  • 8-10 years of hands on network/security experience working in IT operations.

  • Experience using ticketing system for incident, problem and change managementExcellent customer facing communication skills (both written and verbal)

  • Ability to articulate complex technical problems and solutions to non-technical audiences

  • Ability to create and deliver technical presentations to leadership and peers

  • Ability to lead complex, multi-team troubleshooting sessions and drive technical resolution, regardless of technology or responsibility

  • Advanced understanding of core networking technologies including:

  • BGP (large scale with many different upstream ISPs)

  • OSPF

  • Routing and switching infrastructure from Cisco, Juniper, etc.

  • Cisco 7600/6500 series

  • Cisco Nexus data center switching platforms

  • Access layer switching such as Cisco 2960/3750 series

  • Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.

  • 8+ years of production support and design of the above technologies

  • 8+ years of experience with network security technologies and best practices

  • 8+ years of production support for one or more of the major firewall platforms below:

  • Cisco ASA

  • Juniper SSG and ISG products

  • Check Point NGX

  • Fortinet Fortigate

  • Palo Alto

  • VMWare NSX Firewalls (Edge/Distributed)

  • Advanced network troubleshooting skills utilizing packet capture/analysis packages such as Omnipeek, Wireshark, etc.

  • Experience writing design and implementation documents, Visio drawings, process documents, customer statements of work, etc.

  • Adequate professional experience and knowledge to perform job responsibilities

  • Excellent verbal, written, and interpersonal skills

  • Thrives in high pressure situations

  • Ability to prioritize and organize effectively

  • Ability to work on multiple projects simultaneously

  • Ability to work both independently and with others

  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

  • Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

  • Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.

  • Knowledge and/or experience with spine-and-leaf network architectures

  • Experience supporting the networking requirements for Multi-tenant environments.

  • CCIE Certification or equivalent industry certification, knowledge or experience

  • Previous experience in a customer-facing Managed Services Provider or ISP environment a plus

  • Knowledge or experience with scripting languages such as Python

  • Knowledge or experience working with RESTful API’s and network infrastructure automation

  • Knowledge or experience with automation platforms such as Ansible/Tower

  • 3+ years of support and design of load balancer implementations including:

  • F5 LTM & GTM

  • V-Shield

  • Brocade

  • Riverbed

  • A10

  • Significant experience and knowledge of network monitoring/management technologies (SNMP, Netflow, syslog, monitoring applications, etc.)

  • Advanced knowledge of DNS

  • Experience with various operating systems including Windows and various flavors of LINUX

ID: 2020-1498

Department: 240 - Service Delivery: Managed Ser

External Company Name: Tierpoint

External Company URL: https://www.tierpoint.com/

Street: 12444 Powerscourt Dr