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Equifax, Inc. Manager- Claim Services - EQUIGLOBALJ00119992ENGLOBAL in St. Louis, Missouri

This position is responsible for client satisfaction and the quality of the service delivered by their team. The incumbent manages the daily workload of the team and resolves day-to-day issues. This individual is responsible for team leadership, motivation, training and mentoring of their team.Who is Equifax?At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.We work to help create seamless and positive experiences during lifes pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.The perks of being an Equifax employee?We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.Grow at your own pace through online courses at Learning @ Equifax.What youll do:Support account management and client needs by various levels of interaction including conference calls, emails, visits, presentations, and investigative reporting/issue resolution to ensure client retention/satisfaction.Provide presentation and metric analysis/reporting support to management/teamsImplement and maintain process improvement initiatives as related to system and employee development through the monitoring/streamlining of current operating procedures.Provide leadership, direction and supervision to a team of Unemployment Insurance Consultants (UICs), Unemployment Claim Specialists (UCSs), Unemployment Hearing Consultants (UHCs), Unemployment State Consultants (USCs), associated Team Leads and/or other supporting claims personnel.Coach and mentor team members including the facilitation of on-the-job training to develop job skills and effectively address client concerns and meet client needs.Qualifications: HS Diploma or Assoc. Degree. Bachelors Degree preferred.Preferred supervisory or lead experience with a strong emphasis on customer service preferred. Industry knowledge of the unemployment process preferred.Understanding of PC functions, including Windows-based applications and ability to learn/understand internal UCM technology/systems.Success attributes of an Equifax employee; does this describe you?AccountabilityBraveryCuriosityCollaborationThink and act differentlyTrustOwnershipDecide-Execute-ShipWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!Primary Location:USA-St. Louis-Rider TrailFunction:Function - Fulfillment / OperationsSchedule:Full timeEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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