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Kelly Services Customer Service Representative in St Louis, Missouri

Your next good thing is right here. At Kelly ® Professional & Industrial, we are all about helping you discover what’s next in your career. And we just so happen to be seeking several Customer Service Representative to work at an industry leading Healthcare Insurance company in St Louis, MO Zipcode:63103 If this sounds like the right fit for you, read on and apply!

This position is Working from Home and then later at the company job site in St Louis, MO. Seeking individuals who are self-starters and can work independently with minimal direct supervision.

Why you should apply to be a Call Center Customer Rep:

  • Pay Rate: $16.00

  • Training: Monday through Friday 8:00 AM to 5:00 PM

  • Monday-Friday some Saturdays during high call volume times

  • Earliest start time 7:00a -Latest start time 11:30am

  • It's a great opportunity to get your foot in the door and gain valuable experience

  • Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

What’s a typical day as a Customer Service Representative? You’ll be:

  • Responsible for successfully completing the required basic training.

  • Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.

  • Must pass the appropriate pre-employment test battery.

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information

  • documents information, activities, and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • Seeks, understands, and responds to the needs and expectations of internal and external customers.

  • Required to meet department goals.

This job might be an outstanding fit if you:

  • Requires HS Diploma

  • 1 year of customer service experience

  • Able to work with various computer systems using dual monitor and a telephone headset.

  • Able to meet monthly metrics and KPI's

What happens next

Once you apply, you will proceed to next steps if your skills and experience look like a good fit. But do not worry—even if this position doesn’t work out, you are still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what is next in your career is what we are all about, so let’s get to work. Apply to be a Customer Service Representative today!

**Important information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “ SUBMIT RESUME ” button below.

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Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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