Commerce Bank Customer Service Representative in St. Louis, Missouri
About Working at Commerce
Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.
Overview of Opportunity
At Commerce Bank, our customers are at the center of all that we do! Our Customer Care Associates provide a high level of customer service and support to our customers. The Customer Care Center responds to high volume of incoming calls and provides customers service both online and through our 24/7 customer service line. Our Customer Care Associates are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.
We are looking for someone who:
Displays passion, commitment and drive to deliver an exceptional customer service experience
Communicates effectively and confidently with customers using written and verbal communication skills.
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Works well with others and collaborates productively to get things done.
Can thrive and multi-task in a fast-paced environment.
Can learn and adapt to new information and technology platforms.
Will follow established processes and guidelines in daily activities to do what is right for customers and the bank, adhering to all applicable laws and regulations.
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Can be flexible to work weekends.
Is proficient in basic computer skills. Knowledge of internet functionality web/mobile a plus.
Preferably has 1+ years call center customer service experience in financial services, retail sales or another service environment.
High school diploma or GED or equivalent combination of education and experience
1st Shift: Monday - Friday (10:30 am - 8 pm), every other Saturday (8 am - 4 pm)
(CURRENLTY NOT AVAILABLE) 2nd Shift: Monday - Friday, every other Saturday or Sunday (3:30 pm - midnight) eligible for shift differential
How we will support you:
Training and one-on-one coaching from our Leadership team who is invested in your success.
Ongoing professional development to deepen your skills
Building your career through our defined career path or by exploring new opportunities.
Continuous learning opportunities, such as core banking products, services, processes and Commerce culture (EDGE) concepts.
Growing your network to maximize your professional and personal development through our employee resource groups.
What we offer:
Benefits-Medical, Dental, Vision, Health Savings and Flexible Spending Accounts (FSA)
401(k) and retirement education resources
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
Shift differential for evening schedules
Pay differential for proven Spanish/English speaking bilingual associates
Paid training 4-6 weeks (must be able to attend)
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.