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MetLife Customer Service Associate in St Louis, Missouri

Role Value Proposition:

This position supports the MetLife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of MetLife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions.

Start date for this position is December 1st, 2020. The role will start out as virtual as our offices are currently closed due to Covid-19, but will be expected to report to our office in Creve Couer on a regular basis once the offices reopen.

Key Responsibilities:

  • Receives incoming phone calls from customers

  • Responds to questions, provides addresses and contact information, documents claims file, and research and resolves problems

  • Processes customer automobile rental arrangements

  • Indexes mail associated with claims that are not identified by desk location. May index and distribute police reports

  • Assists other units as needed. May be assigned special tasks or unit projects. Performs other related duties as assigned or required

Essential Business Experience and Technical Skills:


  • High school diploma/GED

  • 0-2 years related business experience

  • Strong verbal/written communication skills

  • Excellent time management skills and attention to detail

  • Exceptional customer service skills

  • Part Time Opportunity – average 20 hours per week. Availability required for 1 weekend shift between the times of 3pm-midnight Saturday or 6am-midnight Sunday (4-10pm preferred). Available shifts Monday-Friday between 9AM-Midnight. *Overnight shifts are also available.

  • Must have internet speed of at least 500 – 750 Kbits/s dedicated just for your MetLife computer


  • Bachelor's Degree

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $600 billion of total assets under management as of December 31, 2019. We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.