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Caleres Bilingual Call Agent in St. Louis, Missouri

We seek someone with a passion for delivering exceptional customer service and a desire to begin a career in footwear to join our Consumer Care team. You’ll play an important role in shaping our customer experience—from answering questions to generating revenue through sales and customer retention.

We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first.

We seek people who:

  • Effectively manage consumer calls to respond to and resolve order inquiries or complaints and complete inbound sales

  • Grow customer retention through positive and professional communication

  • Efficiently resolve customer concerns and escalate complex questions for resolution

  • Deliver timely and accurate credits and adjustments to customer accounts

We seek people with these qualifications:

  • Fluent in English and Spanish or English and French Canadian

  • High school diploma or equivalent required

  • Previous customer service, call center or retail experience preferred

  • Excellent communication and conflict resolution skills

  • Able to multi-task, actively listening, interpreting and documenting customer concerns

  • Intermediate data entry & typing skills required

  • Available to work full time on a rotating schedule, including nights, weekends & holidays

  • Able to start on 2/22/2021

Why join our team?

  • Competitive starting salary of $13.45 per hour and quarterly step increases

  • No overnight shifts!

  • Great benefits, including medical coverage starting day one

  • Comprehensive 2-week training program

  • Discounts on shoes!

  • Excellent opportunity to grow your career with our company

But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.

EOE/M/F/Vet/Disabled

Requisition ID: 2021-8265

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