GadellNet Account Manager in St. Louis, Missouri
As one of the fastest growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of small businesses to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals regardless of their race, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, age, veteran status or any other characteristics that makes people unique, diverse and different. GadellNet is proud to employ a highly talented, diverse team and is looking for individuals interested in helping grow our business further in 2020.
About the Position:
As an Account Manager, you will champion client success, retention and account growth. You will support account management, inside sales and marketing. You?ll serve as a brand ambassador for the organization. The ideal person for this role will have experience working with clients within the SMB market and will have a good knowledge base on IT (servers, networks, desktops) that make these businesses thrive.
Primary duties for this role will include executing a strategic plan for your customers with a virtual CIO team, maintaining strong relationships and achieving defined goals. This is an account management role, with consultative selling.
Manage the client on-boarding process-from signing of contract through handoff to operations
Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road
Sell the customer on IT solutions that will transform the way they do business
Hold Business Reviews on a quarterly basis for current clients
Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction
Accountable for client retention and assists with service level tracking and reporting
Create and manage a strategic plan for managed customers with assigned Virtual CIO teams
Manage contract renewals and price increases
Maintain proactive communication with key decision makers
Work closely with service delivery team to manage customer escalations and trouble tickets
Excellent interpersonal skills including strong self-motivation, focus and passion for leading people and delivering IT solutions is critical to this role.
Professional oral and written communication skills with a proven track record of executive-level presentation and rapport
Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
Ability to handle and thrive under high pressure situations while adapting to change
Adaptability: this is a fast moving, dynamic environment -- the ability to adjust to changing priorities is required
At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.
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