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Affinity Gaming Part Time Guest Services Clerk in St. Joseph, Missouri

Part Time Guest Services Clerk

Location St. Jo Frontier Casino, St. Joseph, MO

Req # 4812

# of openings 2

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Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 8 properties (five in Nevada, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.

Primary responsibility is greeting visitors assuring that they are over 21 years of age and are having a great experience. Represents Affinity Gaming in a professional, pleasant and courteous manner, ensures their questions and needs are directed to the appropriate person. Provides information regarding property promotions, restaurants and other areas that touch the guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets and interacts with all guests using the Affinity 5.

  • Checks identification in a polite up beat and positive manner.

  • Answers questions for guests ensuring they are provided timely correct answers.

  • Escalates issues to appropriate person(s).

  • Is enthusiastic and ensures all guests expectations are met or exceeded during interactions.

  • Works closely with and notifies Security when issues arise.

EDUCATION/EXPERIENCE:

High School diploma or equivalent. One year prior customer service experience in a service driven organization. Must be 21 years of age.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

OTHER PROPERTY SPECIFIC DETAILS:

EMPLOYEE BENEFITS INCLUDE:

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.

Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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