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Missouri State University Posting Details in Springfield, Missouri

Posting Details

Position Title Telecommunications Technician

Work Location Springfield Campus

Department Networking and Telecommunications

HR Home Department 097104 NETWORKING & TELECOMMUNICATIONS

Pay Grade 26

Proposed Salary $18.50 to $22.00 per hour

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type Full Time Regular

Exempt/Non-Exempt Non-Exempt

General Function

The Telecommunications Technician ensures high quality installation, maintenance, and operation/performance of the University’s telecommunications systems. The Telecommunications Technician has responsibility for installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, security cameras, panic systems, door access, and cabling. The Telecommunications Technician is responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.

Description of Primary Duties

The Telecommunications Technician ensures high quality installation, maintenance, and operation/performance of the University’s telecommunications systems. The Telecommunications Technician has responsibility for installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, security cameras, panic systems, door access, and cabling. The Telecommunications Technician is responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Installs, moves, repairs, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures by repairing voice and data equipment, determining cable, wire and equipment needed to accomplish the service requested, installing circuits, cross-connects, equipment, etc, interconnecting circuits to ECS or at the vendor demarcation location, testing and verifying proper operation of the installed circuits and/or equipment, verifying that the circuits and/or the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the network documentation is updated, and interfacing with off-campus telecommunications vendors.

  2. Assumes shared responsibility for the cable plant by determining and assigning the appropriate inside cable pairs, working in concert with other telecommunications technicians for required changes in cable pair assignments, coordinating with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels, and manholes for the construction, adding and/or maintaining the cable plant, reviewing and verifying all completed work orders for accuracy of cable assignments, and recording all changes to both outside and inside cable plant.

  3. Maintains inventory and stock, recommends purchase of both technical and nontechnical supplies, and takes responsibility for tools and test equipment.

  4. Supports Networking and Telecommunications by providing consultation on special telephone/data communications services and projects and assisting in ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.

  5. Develops and maintains effective working relationships with internal and external customers.

  6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

  7. Remains current with telecommunications industry standards and principles through regular review and study of technical journals, periodicals, and textbooks, attending training on troubleshooting and installation policies, practices, and procedures, and attending vendor and other industry training courses and seminars.

  8. Helps to assure the overall success of Networking and Telecommunications by performing all other duties as assigned.

    Minimum Acceptable Qualifications

Education: A high school diploma or the equivalent is required; an Associate’s degree or completion of college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics is preferred.

Experience: For those with a high school diploma or the equivalent, at least four years of experience with either the installation or management of a large and sophisticated telecom cable plant is required. With the Associate’s degree or college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics, two years of related work experience providing an in-depth knowledge of installation and maintenance of telecommunications equipment and inside cable plant design and installation is required.

Certification: Certification on the installation of Category 6 UTP cabling is preferred.

Skills: Communication system analysis, troubleshooting, and repairs skills are required. Knowledge of the theories and techniques involved in the implementation and maintenance of private and public telecommunications networks and telecommunications equipment operation and use is required. The ability to use and operate a personal computer, basic cable tester, and other tools and equipment used in the installation, maintenance, and operation of telecommunications systems is required. Effective oral and written communication and interpersonal skills are required. The ability to interact with all levels of management and co-workers is required. Must be familiar with twisted pair, fiber, and coax installation methods and color coding conventions. Enters and retrieves data from semi-finished source documents on a personal computer, requiring interpretation of the source documents and a basic understanding of software parameters. The ability to demonstrate initiative and work and solve technical problems independently and as part of a team are required. The ability to handle multiple tasks concurrently, prioritizing and accurately completing them on time in a potentially stressful environment is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Positions associated with this position classification may be located in facilities requiring the position to be designated “sensitive” as defined by University policy. Positions associated with this position classification may include job duties, responsibilities, or activities that are subject to export control regulations.

Effort: The position requires climbing ladders, lifting materials, working in tunnels, manholes, ceilings, etc. and regular use of small hand tools and test equipment. Must be able to work in noisy switch rooms, hot, moist, and dirty tunnels and manholes, and environments that are cold, windy, and undesirable for long-term exposure. The position requires work in various locations, such as construction areas, labs, etc., and in close quarters in tunnels and cross connect rooms. Regular sustained mental concentration and considerable physical effort is required. A high degree of fine finger and hand dexterity is required.

Additional Qualifications

Link to Job Description http://www.missouristate.edu/human/jobdescriptions/21609.htm

Open Date 05/14/2021

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

The First Date of Consideration is May 28, 2021. A review of applications will continue until the position has been filled.

EO/AA and Diversity Statement

Non Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu, 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Number 20210081FTS

Quicklink for Posting https://jobs.missouristate.edu/postings/53956

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • How did you hear about this vacancy?
  • Missouri State University Website

  • Web Postings

  • Print Publications

  • Diversity website posting

  • INSIGHT into Diversity

  • HigherEdJobs.com

  • (HERC) Higher Education Recruitment Consortium

  • Job Board (CareerBuilder.com, Monster, etc.)

  • Other Professional Conferences or Meetings

  • Personal Contacts / Networking

  • Newspapers

  • Other

    • Please specify the recruitment source where you located this posting.

(Open Ended Question)

    • Do you have a High School Diploma or Equivalent?
  • Yes

  • No

    • Do you have an Associate’s degree or completion of college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics?
  • Yes

  • No

    • How many years of experience do you have with either the installation or management of a large and sophisticated telecom cable plant?
  • None

  • Less than a year

  • 1 to 2 years

  • 2 to 3 years

  • 3 to 4 years

  • 4 to 5 years

  • 5 or more years

    Applicant Documents

    Required Documents

  • Resume

  • Cover Letter

    Optional Documents

  • Unofficial Transcripts - 1

  • Letter of Recommendation-1 (Non-confidential)

  • Letter of Recommendation-2 (Non-confidential)

  • Letter of Recommendation-3 (Non-confidential)

  • Certificate/License-1

  • Certificate/License-2

  • Certificate/License-3

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