Job Information
Acadia Healthcare Patient Account Representative in Springfield, Missouri
Description
Lakeland Behavioral Health System is a proud member of the Acadia Healthcare Family. We are a leading provider of acute inpatient and residential treatment services for children, adolescents, and seniors. Lakeland began solely providing psychiatric services in 1989 and has grown into a 206-bed facility, with patients from across the United States.
We seek an individual to work with patients/guardians to establish financial arrangements for medical services and serve as a resource regarding payments and/or financial matters involving patient accounts.
You will also be responsible for verifying patient’s insurance eligibility and benefits and ensure that patient demographics are accurately entered into the billing system. This includes documenting their account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payer or payees.
Other duties include but are not limited to the following:
Updating insurance information in patient chart.
Work with patients/guardians to establish financial arrangements.
Provide information on assistance programs available.
Partner with other departments to serve as direct support in regards to insurance eligibility, benefits, claim status and unpaid claim status.
Initiate appropriate follow-up and collection calls.
Qualifications
Skills
Required
Computer - Excel: Intermediate
Typing: Advanced
Problem Solving: Expert
Customer Focus: Expert
Oral Communication: Advanced
Communication: Advanced
Attention to Detail: Advanced
Behaviors
Required
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Education
Required
- High School/GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)