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Orkin, LLC Customer Service Specialist - ORKIN14398-00001 in Springfield, Missouri

At Orkin, our purpose is to help protect the world where we live, work, and play.Our Customer Service Specialists are committed to this purpose.Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career! The Successful Customer Service Specialist Will . . .Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:Contact customers to schedule and confirm service appointmentsSchedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriateSchedule and communicate with Service Technicians to meet customer requirementsPerform outbound calls to customers to follow-up on service receivedPerform outbound calls to customers regarding outstanding account balancesReceive payments from past due customersProficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedulesReschedule unserviced accounts within 24 hoursAnswer inbound customer service calls with an open, friendly greetingUtilize strong listening skills and probing questions to identify the customers concern and evaluate their needsUse strong communication skills to communicate/empathize with customersWork well within a teamParticipate in quality assurance processes/programs/initiatives as requestedIf you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!We OfferCompetitive hourly payComprehensive benefits package including medical, dental, vision, maternity and life insurance401(k) plan with company match,employee stock purchase planPaid vacation, holidays, andsick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsQuality, comprehensive training programsWhy Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customersAs the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISMThe Pest Management Industry is growing and is a recession resistant line of businessOrkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GAAre you ready to take your CAREER to the next level?Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivableExperienceRequired2 year(s): Proven customer service experience1 year(s): Proficiency in MS Outlook, Word and ExcelPreferred3 - 4 years: Scheduling or dispatch experience in a service industry a plusLess than 1 year(s): Scheduling or dispatch experience in a service industry a plusEducationRequiredHigh School/GED or betterSkillsRequiredProblem Solving AbilityInfluencing OthersCustomer ServiceCustomer FocusCommunicationSelf-ManagementBehaviorsRequiredDedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsRequiredSelf-Starter: Inspired to perform without outside helpAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationPreferredFinancial: Inspired to perform well by monetary reimbursementGoal Comp

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