Ciox Health Client Service Representative I in Springfield, Missouri
# of Openings1Category Portal SearchingMedical RecordsOVERVIEW This is an entry level position responsible for processing all release of information ROI specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient s right to privacy by ensuring that only authorized individuals have access to the patient s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.RESPONSIBILITIES * Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. * Date stamps all requests and highlights pertinent data to facilitate processing. * Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. * Completes release of information requests including retrieving patient s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. * Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. * Maintains equipment in excellent operating condition inside and out and troubleshoot equipment issues with assistance from the Help Desk department. * Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. * Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. * Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. * Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. * Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. * Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule. * Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company s designated time keeping system daily and adheres to the Company s overtime policy and procedures for requesting time off or change in schedule.Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.Employer's Job# 2019-4958Please visit job URL for more information about this opening and to view EOE statement.