JPMorgan Chase Account Specialist II - Retail Customer Service - Springfield, MO- Start Date 4/19/2021 in Springfield, Missouri
Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll:
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy employees that are trained, coached, focused, and driven
Provide paid classroom and on the job training, including industry leading benefits that start on day 1
Respect and value diversity, integrity, and teamwork
Specialists will take approximately 80 - 120 inbound calls a day from Business Credit Card customers. Call types include fees, balance inquiries, lost/stolen cards, interest rates, credit line manipulation, and employee accounts.
Customers: Small to middle market business accounts. Accounts can have numerous employees on them, all with different credit card numbers requiring specialists to fully understand access levels based on the type of customer.
Top Qualities for Position: Detail oriented, professional (should not be their first professional role), and love to do complex problem solving. Business Credit Cards have 3 levels of customer access - Primary, Proxy, and Employee. Each can only manipulate certain aspects of the account and the specialist must pay attention to whom they are speaking. Also, specialists will answer any questions on consumer credit cards and those accounts have different policies/procedures they must follow as well.
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
New to Chase? See how our specialists make a real difference for our customers:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans