Thermo Fisher Scientific Sr. Manager, NA Field and Validation Application Sciences Group in Saint Louis, Missouri
The Genetic Sciences Division is a $1.7 billion business with 1100+ employees across the globe. GSD provides high value genomic information to assist critical decisions in research and applied markets, including Basic Research, Clinical Research, Diagnostics, Forensics and AGBio.
How will you make an impact?
The Field and Validation Applications Scientist (FVAS) Manager leads a team of highly skilled and experienced Field and Validation Applications Scientists to deliver world class support, services and training across the Human Identification (HID) product and applications portfolio for Forensic Laboratories and Law Enforcement agencies. Manage FVAS team across NA to achieve customer satisfaction, validation and training revenue targets and operating expense budgets.
What will you do?
Maintain a high level of employee satisfaction and develop team members to their fullest potential. Partner with our Customers, Account Management, Technical Support, Service, HID Professional Services (HPS), Marketing, Product Management (PM) and R&D teams to understand, define and address customer and business needs and goals. Actively work to ensure customer success, help drive growth and accurately forecast HPS, support and training opportunities and resources needs. Be a leader, champion and advocate for your team on the NA Commercial leadership team.
Remote position located in North America, reporting to the Director of NA Sales.
How will you get here?
Bachelor's degree in Forensic Science or related field - or equivalent experience
Master's degree preferred
As a leader to the team inspire, coach and motivate to achieve excellence across the HID business and ensure customer success.
Travel with the team and visit customers to build and maintain good relationships, monitor customer needs, satisfaction and market value, services and products.
Partner with Account Managers, Technical Support, HID Professional Services and Field Service teams to create a cross functional team focused on exceeding customer needs, improve efficiencies and add value.
Oversee, monitor and help resolve customer support and escalations as a part of the Customer Support and Service leadership teams.
Actively seek and develop process improvements which enhance our ability to provide support, training and validation services to enhance the customer experience.
Support the NA Validation Application Scientist Manager and Account Management team in the management, forecast projections and revenue growth activities of the NA HID Professional Services business.
Partner with internal applications, support and professional services teams to drive strategies for growth and expansion of validation and training offerings.
Provide input to Product Management, internal support, and R&D teams to continually improve the product capabilities and workflows.
Knowledge, Skills, Abilities
10 years of practitioner experience in the field of forensic DNA analysis
Strong technical/scientific aptitude with working knowledge of Thermo Fisher Scientific Human Identification products and business practices; working knowledge of how to assess and help drive customer support, service and escalation issues to a satisfactory resolution
Leadership/management experience and a distinct leadership philosophy
Customer centric, team player who can effectively integrate internal and field-based activities across functions to balance customer and business needs
Clear communication skills; capable of interacting with a diverse population of internal and external customers; and a proven ability to balance and prioritize the requirements of internal and external stakeholders in an ever-changing environment, negotiating solutions and achieve consensus
Demonstrates a sense of urgency, curiosity, contagious optimism and a 'can do' attitude; comfortable taking calculated risks and learning from mistakes
Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
Ability and willingness to travel at least 25-40%
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
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Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.