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Epiq Global Business Transformation Solutions, LLC Service Specialist - R0015859 in Saint Louis, Missouri

It's fun to work at a company where people truly believe in what theyare doing!Job Description:Job Summary:Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQs service agreement with clientProvide support for miscellaneous requests and flex services with a can do attitude and philosophyMaintain a positive team-player mentalityAccurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etcDeliver on service commitments in a timely and accurate mannerInvest proper effort and QC approach to deliver highest quality work and serviceComply with EPIQs standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookExpected to uphold the Standards of Service and best practices developed by EPIQResponsibilities:General:Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistancePerform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requestsFollow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shiftAnswering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requestsDue to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firmSpecific duties as assigned:Mail/Distribution ServicesSort, distribute and meter US mail with knowledge of current postal ratesEnsure all projects have been properly produced and Quality Checked (QCd) to EPIQs standardEnsure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQs standardsCopy ServicesImmediate attention given to clients entering Copy/Mail Center in accordance with EPIQs standard of operationAccurately produce copy, print and scan projects in accordance to verbal and written instructionsExhibit ability to take verbal instructions while taking notes to properly produce staff copy projectsHospitality ServicesProvide excellent client service as the coordinator of the clients conference rooms, common areas and kitchensEnsure clients requests for the set-up and use of meeting rooms are handed accurately and proactivelyPlace orders for food and beverages for use during meetings as assignedInspect and ensure that all rooms are clean, stocked with supplies and ready for continual useOrganize and distribute client kitchen suppliesMaintain inventory control and order supplies as neededPerform cleaning, dusting and other incidental tasks as assignedFloor CoordinationProvide excellent client service as the first line of contact with the clientResponsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that areaResponsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy CenterReception Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitorsAnswer incoming telephone calls and direct call traffic to the proper personTake accurate and complete messages for those employees who may be unavailableGreet and announce visitors in a friendly and business-like mannerMaintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site ManagerQualifications:High School