American Medical Response Customer Service Representative in St Louis MO in Saint Louis, Missouri
CUSTOMER SERVICE REPRESENTATIVE IN ST LOUIS, MORequisition ID2020-11587CategoryOperations SupportEmployment TypeRegular Full-TimeMORE INFORMATION ABOUT THIS JOB Job Title: Customer Service Representative NEMT Reports To: Operations Manager Department: A2C National Operations FLSA Status: Non-Exempt POSITION SUMMARY: Customer Service Representative is responsible for answering all incoming calls from outside sources of a transportation nature and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The CSR will also ensure eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to optimize the number of rides and minimize indirect routing. Essential Duties and Responsibilities - * Provide professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office. * Interact with other staff members to resolve problems and must ensure that all communication is positive and productive * Maintain confidentiality at all times whether in reference to confidential financial information or as it relates to medical information for specific patients * Schedules priorities to meet deadlines as determined by management * Participates in filling vacancies for sickness, vacation and other time off. * Support and comply with established Federal, State, Municipality, Company and departmental policies, procedures, objectives, quality improvement, and safety standards. * Maintain competency through professional growth and development through continuing education sessions, conferences, and seminars. * Maintain performance levels consistent with departmental standards. Non-Essential Duties and Responsibilities- * Perform other duties as assigned. Minimum Qualifications: Education/Licensing/Certification: * High school diploma or GED required. * Associate or Bachelor coursework or degree preferred Experience: * Two 2 years healthcare customer service experience preferred * Experience in public safety or medical services preferred * Experience with urgent and emergency services preferred * Experience in a call center environment customer service preferred Other i.e. knowledge and skills: * Must have excellent customer service skills * Must have superior verbal and written communication skills * Must present a demonstrated knowledge pertaining to computer and communications equipment * Must have excellent time management and organizational skills * Must have the ability to interact timely and effectively with internal and external customers.EEO STATEMENT Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and DisabledOPTIONSEmployer's Job# 2020-11587-Access2carePlease visit job URL for more information about this opening and to view EOE statement.