BROWN GROUP RETAIL INC Call Agent in Saint Louis, Missouri
We seek someone with a passion for delivering exceptional customer service and a desire to begin a career in footwear to join our Consumer Care team. You ll play an important role in shaping our customer experience from answering questions to generating revenue through sales and customer retention.We are Company , a global footwear company with brands that fit people s lives. We are ferocious about fit and living our mission of inspiring people to feel great feet first.We seek people who: - Effectively manage consumer calls to respond to and resolve order inquiries or complaints and complete inbound sales - Grow customer retention through positive and professional communication - Efficiently resolve customer concerns and escalate complex questions for resolution - Deliver timely and accurate credits and adjustments to customer accountsWe seek people with these qualifications: - High school diploma or equivalent required - Previous customer service, call center or retail experience preferred - Excellent communication and conflict resolution skills - Able to multi-task, actively listening, interpreting and documenting customer concerns - Intermediate data entry and typing skills required - Available to work full time on a rotating schedule, including nights, weekends and holidaysWhy join our team? - Competitive starting salary of $13.45 per hour and quarterly step increases - No overnight shifts! - Great benefits, including medical coverage starting day one - Comprehensive 4-week training program - Discounts on shoes! - Excellent opportunity to grow your career with our companyBut most of all, we seek people who share our values and our ferocity for fit.People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.EOE/M/F/Vet/Disabled.Employer's Job# 1629429616Please visit job URL for more information about this opening and to view EOE statement.