Missouri Veterans Jobs

Jobs.mo.gov mobile logo

Job Information

COGNIZANT TECHNOLOGY SOLUTIONS Application Support Analyst - 00040011861 in Saint Louis, Missouri

We are looking forApplication Support Analyst for an immediate need. This is a client-facing role and the candidate will have regular interactions with various client managers.Responsibilities:This job demands L1 Application Support, Monitor application health check and involvement in Event, Incident and Problem Management Process.Perform L1 Application Support services on a 24x7x365 basis globally.Monitor applications and be a key stakeholder in Customer Incident and Change Management Process.Regularly perform data analysis to determine Customers program performance and identify areas of improvementEnter all incidents and service requests into Customers Service Management toolAssign incidents generated by monitoring tools to corresponding application and support teams using SOPs.Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.Increase quality of work through streamlining of processes, reducing incident counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests. Any requests outside the approved tool(s) will be discussed and mutually agreed upon between Customer and Cognizant.Monitor services in Dynatrace Synthetic for availability and performance of applications.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

DirectEmployers