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Executive Personal Computers, Inc. E-Commerce Customer Support in Saint Charles, Missouri

Executive Personal Computers (EPC), a premier IT equipment re-marketer, has an opportunity at our St. Charles, Missouri facility for an e-Commerce Support to:Respond to customer service messages from online marketplaces via email, phone, or chatProvide first line technical support for ECOM based customers when contact by phone, email, etc.Covert Sales documents in Everest, ensuring documents are complete and correctWork with ECOM and EPC Service teams in RMA and repair situations to ensure efficient processingProvide backup for ECOM order fulfillment when the needs ariseRequirements:Education, Skills, and ExperienceHigh school diploma or equivalentAbility to type at 40 words per minuteMust have a good understanding of E-Commerce marketplaces including Amazon and NeweggStrong attention to detailGood working knowledge of Microsoft Windows, Excel, and Google Chrome (or other browsers)Ability to work well in a team environmentMust have a strong understanding of computer equipment and Windows operating systemPhysicalAbility to frequently lift items weighing 30 to 50 pounds with or without a reasonable accommodationPersonal SkillsMust have extreme initiative and work at a steady but fast paceMust be able to multitaskMust be able to work as part of a teamEverest and Invision experience, experience in Magento E-Commerce platform, and experience with first line technical support for PC hardware and Windows 10 operating system are preferred but not required.We are an equal opportunity employer committed to workforce diversity. We offer compensation commensurate with experience and excellent benefits.EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with a sign-on bonus after 90 days of employment.For prompt consideration, please apply online at:https://jobapply.page.link/geRqEqual Opportunity EmployerE-Verify EmployerWe strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer toour career pagefor more information.