Veterans Affairs, Veterans Health Administration Program Support Assistant (OA) in Poplar Bluff, Missouri
Summary This position is located within the Mental Health Service at the John J. Pershing VA Medical Center. The position will provide support to the Service staff members, as well as administration in a variety of ways. Responsibilities The Program Support Assistant (PSA) will provide a complete range of program support duties which includes customer service and coordination; data analysis and graphing, special projects, Outreach Events, and performance measures reporting. MAJOR DUTIES AND RESPONSIBILITES: Data Management, Analysis and Reporting The Incumbent collects, compiles, and organizes statistical data and information on Care Management and Social Work Service administrative operations. Gathers and analyzes data for preliminary information such as mean, median, duplications, outliers, etc. and compares to performance measures, targets, etc. discerning information useful for decision-making by users. Prepares information and presentations for meetings, briefings, and reports assuring these are in adherence with established formats and guidelines and making recommendations as appropriate. Program Support Addresses program inquiries and requests from Veterans, their family members, and caregivers as well as community agency, facility, VISN, and national program office staff. Monitors referrals for intake, consulting with clerical and supervisory staff as needed to assure timely assessment and completion, and independently determining need to contact supervisors and coordinators in the field when issues arise. Administrative Support Receives and screens all telephone calls and directs contact as appropriate. Responds to routine matters independently, and answers most questions using established business practices involving established policy or standard operating procedures. Maintains suspense files requiring action. Serves as recorder to meetings or committees as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00 AM to 4:30 PM, Monday through Friday (excluding Federal Holidays) Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant: GS-06-3205-0 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/23/2021. Time-In-Grade Requirement: GS-06: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. P.L. 115-46, Sec 204; Appointment of a qualified former VA career/career-conditional employee. If you a former employee of the Department of Veterans Affairs who: formerly occupied a career or career conditional position at the VA within the preceding two years before applying for reemployment at VA; AND, voluntarily departed such position, or was subject to a reduction in force, and had a satisfactory performance record while occupying such position; AND, since departing VA has maintained licensing requirements, related to the position, if any, and gained skills, knowledge, or other factors related to the position; AND, possesses at least one year of specialized experience equivalent to the next lower grade level of the position sought - Appointment under this authority is exempt from competitive examining procedures and Veteran's preference. To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 that demonstrates you meet the requirements outlined in P.L. 115-46, VA Choice and Quality Employment Act of 2017, section 204. You must be able to type at least 40 words per minute with no more than three errors based on a 5 minute sample. You may qualify based on your experience and/or education as described below: GS-6 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provide full support of office administration including using automated systems to track program requirements using databases to capture information, produce reports, and provide accurate data validation, budget experience including tracking expenditures in automated systems and administration support to coordinate calendars, manage records control program, time and attendance responsibilities and provide management support. OR, Education: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Examples of creditable education for this position would be an MBA or MPA. (TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the Bachelor's Degree level. You will be rated on the following Competencies for this position: Administration and ManagementBudget AdministrationClericalData Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, performed in an office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Examples of creditable education for this position would be an MBA or MPA. (TRANSCRIPTS REQUIRED) Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.