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LIBERTY UTILITIES Customer Service Rep Contact Center Ozark MO 1 Part Time in Ozark, Missouri

TITLE:Customer Service Rep-Contact Center, Ozark, MO 1 - Part Time ID:122436 SUBSIDIARY:Company Utilities DEPARTMENT:Customer Care LOCATION:Ozark, MO COUNTRY:United States ZIP/POSTAL CODE:65721 Description OUR VISION IS TO BE THE UTILITY COMPANY MOST ADMIRED BY CUSTOMERS, COMMUNITIES AND INVESTORS FOR OUR PEOPLE, PASSION AND PERFORMANCE. PURPOSE An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America. Responsible for generating efficient, courteous responses to all types of service requests and inquiries. Position holder initiates, coordinates, analyzes or responds to customer requests and follows up with appropriate departments to insure continued customer service satisfaction and call resolution while using good business judgment to protect Company interest and reputation. Acts as a liaison for communications between customers and front line personnel as needed to administer all customer service functions, this will require strong organizational skills. Flexibility will be necessary in cases of outage situations as needed. ACCOUNTABILITIES * In time this associate with learn and possess the skills need to process customer contacts promptly and respond in a courteous, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs. * Adheres to company policies and procedures. Assure compliance with all administrative agencies, while insuring maximum financial return * Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements. * Respond to customer emergencies with a sense of urgency and serve as communication link between field operations personnel and the customer. Ability to field after hours call outs and handle emergency situations while assesses customer information to expedite the restoration of services required. * Willingness to perform other customer focused duties as needed. EDUCATION and EXPERIENCE * High School Graduate or GED equivalent. * Proficient in the use of PCs and general office equipment. ALGONQUIN POWER and UTILITIES CORP IS A NORTH AMERICAN DIVERSIFIED GENERATION, TRANSMISSION AND DISTRIBUTION UTILITY WITH $10+ BILLION OF TOTAL ASSETS. APUC DELIVERS CONTINUING GROWTH THROUGH AN EXPANDING PIPELINE OF RENEWABLE ENERGY DEVELOPMENT PROJECTS, ORGANIC GROWTH WITHIN ITS REGULATED DISTRIBUTION AND TRANSMISSION BUSINESSES, AND THE PURSUIT OF ACCRETIVE ACQUISITIONS. THE DISTRIBUTION BUSINESS GROUP Company UTILITIES PROVIDES RATE REGULATED WATER, ELECTRICITY AND NATURAL GAS UTILITY SERVICES TO OVER 750,000+ CUSTOMERS IN THE UNITED STATES. THE TRANSMISSION BUSINESS GROUP INVESTS IN RATE REGULATED ELECTRIC TRANSMISSION AND NATURAL GAS PIPELINE SYSTEMS IN THE UNITED STATES AND CANADA. THE GENERATION BUSINESS GROUP Company POWER, FORMERLY KNOWN AS ALGONQUIN POWER OWNS A PORTFOLIO OF REGULATED AND LONG TERM CONTRACTED NORTH AMERICAN BASED WIND, SOLAR, HYDROELECTRIC AND THERMAL POWERED GENERATING FACILITIES REPRESENTING MORE THAN 1.5+ GW OF INSTALLED CAPACITY. BENEFITS Collaborative environment with a genuine flexible working policy Free refreshments Top Talent Program Volunteer paid days off Free parking, including free electrical charging We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities. As part of our commitment, we work to e

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