Mastercard Incorporated Lead Systems Support Engineer R-119592 in O'Fallon, Missouri
Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleLead Systems Support EngineerDay-to-day support activities for Mobility services, such as VMWare Workspace UEM and Access and Wandera. Other technology support areas Networking, Windows Server and Linux server operating systems, various core and non-core software applications, software installations, upgrades and maintenance activities. Support or lead minor departmental projects. Manage to financial and resource estimates.Major Accountabilities:Perform project or maintenance tasks with minimal guidance of management or upper level engineers.Mobility server hardware and software problem resolution services.Simple project management and project task fulfillment activities.Financial management and cost control support services.Provide asset control and tracking services.Education:Associates or Bachelors Degree with emphasis on information technologies or the equivalent job related experience.Knowledge / Experience: A thorough knowledge and understanding of computer technology and problem resolution procedures is required.Ability to follow documented processes and procedures with minimal supervision.An understanding of project management principles is preferred.Linux, Windows client/server software experience or certifications will provide additional consideration.Project management experience will provide additional consideration.Any help desk or customer contact skills will also provide additional consideration.Experience in the Mobility MDM field is required.Skills/ Abilities:Customer support and communications skills are required.Professionalism skills and good work ethics are required.Work Conditions:Possible shift work.Dress code subject to regional office guidelines.Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.