Mercury Z I&R Technician (POTS/DSL) in Mountain Grove, Missouri
Mercury Z is a leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for experienced Copper I&R Technicians to to install and repair copper based services in customer homes and/or small businesses. Duties include full Install DSL/VDSL, multi line phones, and basic cable trouble. Technicians must have the ability to hit the ground running with DSL and POTS repair and installation.
Duties may include, but are not limited to, the following:
Receives work assignments and trouble cases from designated employees or via tablets.
Troubleshoots, diagnoses, repairs and or installs copper based services
Maintains a safe work environment by following safe practices and adhering to safety policies, including practicing safe driving techniques
Performs diagnostic tests on integrated circuit equipment (DSLAM) to determine trouble through use of copper test equipment like HST3000 TDR or equivalent and tone generators to diagnose and isolate trouble in the copper network.
Performs necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment
Work aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
May perform light digging.
May be required to stand or sit for long periods of time.
May work outdoors in all weather conditions.
Responsible for arranging work load and dealing directly with the appropriate center.
Identifying and meeting individual customer requirements on installation and/or repair contacts.
May be required to perform additional duties and tasks as required by the Company.
5+ years Copper I&R Telecom Experience
Customer service experience within the last 3 years
Working knowledge of handheld electronics, including smart phones, ipads, etc.
Must have a strong working knowledge of POTS and DSL best practices
Prior experience using a body belt and safety straps.
Must have own truck, tools, and ladder
Must have JDSU meter or equivalent
Must possess a valid driver's license in the primary state of residence
Must pass a drug test and background test
Must be able to speak clearly, concisely, and to communicate effectively in a courteous and professional manner