Charter Spectrum Manager Billing Design in Maryland Heights, Missouri
JOB SUMMARYThe primary purpose of this position is to manage a team of billing system analysts in the billing system. Position is responsible for developing and maintaining of system processes automation outside and within the billers. The manager is also responsible for the management of Business Request Form BRF s and BDS. Job requires management of multiple projects at one time on a consistent basis. Position includes communicating with all levels both within the IT billing organization and other user departments. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Recommends changes to policies and establishes procedures that affect immediate organization.Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceManage a team of technical design analystsMeet with and participate in meetings related to Billing product launches and system changes.Advise on methods to improve business processes and Billing related changes.Manage BRF and BRD requests that apply to any changes made in the Billing system as it relates to Design and Product launches. This may include automation such as applying credits, changes to accounts, audit data pulls, ensure system validation of Billing Changes made and proper documentation associated with changes, and miscellaneous items.Ensure compliance of all audit requirements.Assures timely completion of all assigned projects, and that the results are of a consistently high quality that meet the business needsWork closely with the support team to ensure that configuration changes input to the billing system are implemented as approved.Research and resolve requests tickets from end users and market representatives that relate to billing issues.Works cooperatively with other department resources to accomplish objectives.Interact and communicate effectively with IT and other Company departments in the company.Perform other duties as requested or assigned by management.REQUIRED QUALIFICATIONSSkills/Ability and KnowledgeAbility to communicate orally and in writing in a clear and straightforward mannerAbility to prioritize and organize effectivelyAbility to define key performance indicators/metricsAbility to effectively analyze and interpret dataAbility to show judgment and initiative to accomplish job dutiesAbility to document, prepare, and deliver data-driven presentationsAbility to communicate with all levels of management and company personnelAbility to think strategically and anticipate future trends, needs and expectations.The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 220050BRPlease visit job URL for more information about this opening and to view EOE statement.