UnitedHealth Group Customer Service Benefit Advocate - Remote in Maryland Heights, MO in Maryland Heights, Missouri
Evenif you have no prior experience, we have training classes starting soon to helpyou build the successful career that you want - apply today!
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealthGroup . Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 7:00am - 10:00pm CST. It may be necessary, given the business need, to work occasional overtime.
If you are located in the Maryland Heights, MO area, you will have the flexibility to telecommute* as you take on some tough challenges.
Training will be conductedvirtually from your home.
What we do defines who we are.Take a deeper look at how we're providing support during this global healthcrisis and search for a way you can get involved. View our Covid-19 ResourcesPage at: https://info.uhg.com/
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Respondto and resolve, on the first call, customer service inquires and issues byidentifying the topic and type of assistance the caller needs such as benefits,eligibility and claims, financial spending accounts and correspondence
Helpguide and educate customers about the fundamentals and benefits ofconsumer-driven health care topics to select the best benefit plan options,maximize the value of their health plan benefits and choose a quality careprovider
Contactcare providers (doctor’s offices) on behalf of the customer to assist withappointment scheduling or connections with internal specialists for assistance
Assistcustomers in navigating myuhc.com and other UnitedHealth Group websites andencourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma, GED, or Equivalent work experience
Minimum of 3+ years of combined education, work and/or volunteer experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change(working with vulnerable populations)
Sales or account management experience
Customer Service Experience
T elecommute requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
UnitedHealthGroup is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Someof the steps we’ve taken to ensure employee well-being include:
Transitioned our new hire training classes to be conductedvirtually
Launched our ProtectWell app and UnitedCARES program to helpease the burden and stress for our UnitedHealth Group team members and theirimmediate family affected by COVID-19
Daily updates from our CEO Dave Wichmann to support andinspire team members during this challenging time
Onsite social distancing and increased sanitization measuresfor employees who have been welcomed back to our offices
Fully cover the COVID-19 healthcare costs for our employees
Employees who self-identify as high risk or who live withsomeone who is high risk have been asked to remain working from home
You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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