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Medical Transportation Management Inc. Transit Technology Specialist - REQ4719 in Lake Saint Louis, Missouri

Who We Are and Our Mission:MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity and Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)What Will Your Job Look Like?The Transit Technology Specialist is a member of a vital team that is charged with the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology, which encompasses a wide and diverse set of hardware and software. This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. The Transit Technology Specialist must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. The Transit Technology Specialist provides hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology.This will be a remote position Responsibilities:Develop, test, resolve, and document new software features for training and deploymentCreate a strategic plan for Transit software installationsDevelop new products and services for MTMFacilitate a team environment to enable efficient and accurate communication through entire organizationTroubleshoot logistic technology software and document issues and expected resultsLead implementation of Transit technologyCreate reports and presentations for internal and external ClientsServe as a liaison between the IT department and Clients to ensure highest degree of customer satisfactionDeliver educational programs to continuously increase both internal and external customer use of the Transit technology product suites through the use of e-Learning and digital content delivery methods and certificationsProvide consultation services to internal and external customers to advise of the available technology and employ best practices in the use of Transit technology; ensuring that each customers deployment of Transit technology are optimized for maximum valueProvide on-going training and coaching for Clients and support staff on all services and productsExecute project plans to ensure that MTM is delivering superior customer care and delivering the latest and most applicable versions of the Transit technology to our vendorsComplete tasks and assignments of the project to ensure that both the company and customers business objectives are being met on a project-by-project basis through on-site and remote training and technical support as the leader of the customer care team.Other tasks as assignedAll you need is...High School Diploma or G.E.D.Bachelors degree in technical or business disciplines preferred; willing to accept equivalent field experience2 + years of transit software support, maintenance, upgrade, and customer care experienceExperience supporting operations in the fieldEven better if you have...Knowledge in the transit industryTrapeze, Routematch or Ecolane experienceHigh level of ownershipStrong customer