Sun Life Financial Senior Client Insights Data Analyst in Kansas City, Missouri
At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
The Sr Data Insights Analyst will help drive Sun Life’s multifaceted program for understanding the needs and experiences of Clients in the US employee benefits market.
About the position:
Analyzing multiwave Client experience research results, including NPS and custom metrics
Helping to manage research methodology, including sampling, screening and questionnaire development
Developing strategies and materials for sharing research results and insights
Facilitating team interpretation of results and development of action plans
Participating in the continuous improvement of research programs
Additional responsibilities and opportunities:
Participating in broad range of Client insight programs, including online communities, in-depth interviews, development of Client personas and journeymapping
Partnering with teammates in other insights and analytics roles on special business initiatives and the development of new tools and models to drive improvement of the Client experience
Contributing to diverse programs ranging from digital and social media marketing to corporate community involvement.
About you/ Candidates Must Have
Direct experience in customer experience research and market research
Very strong Excel data skills, with desire to acquire additional analytics skills
Solid understanding of basic statistics principles
Ability to translate data into insights, stories and recommended action items
Commitment to teamwork and a positive, adaptive approach
Strong writing and presentation skills
Business Analysis - Process
Posting End Date: