Sun Life Financial Senior Client Insights Data Analyst in Kansas City, Missouri

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

The Sr Data Insights Analyst will help drive Sun Life’s multifaceted program for understanding the needs and experiences of Clients in the US employee benefits market.

About the position:

Core responsibilities:

  • Analyzing multiwave Client experience research results, including NPS and custom metrics

  • Helping to manage research methodology, including sampling, screening and questionnaire development

  • Developing strategies and materials for sharing research results and insights

  • Facilitating team interpretation of results and development of action plans

  • Participating in the continuous improvement of research programs

  • Additional responsibilities and opportunities:

  • Participating in broad range of Client insight programs, including online communities, in-depth interviews, development of Client personas and journeymapping

  • Partnering with teammates in other insights and analytics roles on special business initiatives and the development of new tools and models to drive improvement of the Client experience

  • Contributing to diverse programs ranging from digital and social media marketing to corporate community involvement.

About you/ Candidates Must Have

  • Direct experience in customer experience research and market research

  • Very strong Excel data skills, with desire to acquire additional analytics skills

  • Solid understanding of basic statistics principles

  • Ability to translate data into insights, stories and recommended action items

  • Commitment to teamwork and a positive, adaptive approach

  • Strong writing and presentation skills

Job Category:

Business Analysis - Process

Posting End Date: