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Spring Venture Group Retention Agent in Kansas City, Missouri

Who We Are: Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day. What We Want: Spring Venture Group is looking for customer-focused, self-driven Retention Agents to join our Customer Success team. As a Retention Agent, you will be responsible for assisting our Customer Success Team with retaining our existing book of business. Once training has been completed, you must be able to work independently and accomplish goals set forth monthly. Our most successful Retention Agents have an emphasis on strong work ethic, accountability, and integrity. If you enjoy working with people, have a passion for great service, we would love for you to apply! What You’ll Do: In the Retention Agent position, you will make outbound calls to your assigned agency book of business to offer assistance, cross sell ancillary products, or rewrite policies on an annual basis. You will ensure the fulfillment of any rewritten business and continue with ongoing follow up on any outstanding questions or concerns from our existing customer base. You will also investigate and resolve any payment complications for policyholders. What You’ll Bring to the Team: Must possess an active Health and Life insurance license OR be an active Spring Venture Group employee A proven track record of an ability to think and work independently Strong and articulate communication skills over the phone Comfortable working in a fast-paced environment A positive, customer-focused attitude