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Commerce Bank Remittance Processing Specialist Quality Control in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

As a Remittance Processing Specialist, you’ll be responsible for the daily processing of remittance accounts and meet high standards for production and quality. You’ll keep money flowing quickly and efficiently. If you’re a stickler for details and are good at working fast, we’d love to talk.

Essential Functions

  • Perform work of Remittance Processors I, II & III as needed

  • Direct work of team to achieve daily/monthly goals

  • Coordinate workflow of team to ensure end of day processing is closed accurately and timely

  • Research in order to resolve customer issues timely

  • Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology and management

  • Create and update procedure documents to ensure they are kept up to date and accurate

  • Support and mentor the efforts of the team

  • Review transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

  • Perform other duties as assigned

Work Schedule

  • Monday-Friday, 10:00AM-6:30PM

Knowledge Skills & Abilities Required

  • Advanced knowledge of systems used within department

  • Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations

  • Ability to work collaboratively with peers to identify and resolve issues and accomplish goals

  • Strong decision-making skills

  • Interpret and follow directions across multiple accounts

  • Multi-task across functions as needed

  • Manual Dexterity and eye-hand coordination

  • Ability to lift up to 15 pounds, stand for up to 8 hours and repetitive hand movement

  • 10 Key by Touch (preferred)

  • Effectively communicate individual processing challenges to immediate lead/supervisor

  • Basic ability to methodically breakdown a process or issue by asking critical, thoughtful questions, and/or researching data and documentation, to develop an effective solution to solve a business need or issue

  • Ability to make decisions independently using logic and judgement

  • Advanced analytical skills required to trouble shoot and escalate system issues

  • Ability to process high volumes and multitask

  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Motivated and organized self- starter with strong attention to detail and ability to manage multiple priorities

  • Ability to remain adaptable and resilient to situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Advanced ability to navigate computer systems effectively

  • Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, SharePoint and Outlook

Education & Experience

  • Associate’s degree in Business Administration or related field, or equivalent combination of education and experience preferred

  • 4+ years related experience

  • Experience coaching and mentoring team members preferred

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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