MasterCard Manager, Key Management Delivery in Kansas City, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Manager, Key Management Delivery
As part of the Key Management Delivery (KMD) team, the job holder will be responsible for managing a team that supports the day-to-day delivery of the various security services managed by KMD including performing the exchange of cryptographic keys with MasterCard customers on a global basis, adhering to strict security procedures and standards and communicating with both internal and external customers.
These services include:
Securely performing the symmetric and asymmetric key exchange with our customers to enable the different services and cryptographic functionalities required for the Mastercard catalogue.
The management of several MasterCard Certification Authorities as well as the issuance of PKI certificates used for EMV Chip off-line capabilities, certificates supporting MasterCard internal infrastructure and diverse Mastercard applications.
Manage and coach the team members based in our Kansas City office.
Ensure the services catalogue is covered and delivered
Provide a training program, support and develop the team
Be the point of escalation for all services for the region
Develop action plan and communication around issues, escalation and incidents.
Be an ambassador for Key Management Delivery as well as for Corporate Security
Manage priorities and assign resources depending on the requests.
Ensure quality of the delivered services KMD within the boundaries of operational and security procedures.
Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects.
Participate in the operational set-up of new security services offered by MasterCard and in the improvement of the operational efficiency of existing services.
Support audit related actions and deliverables.
All About You
Graduate or equivalent education
Accurate and possess analytical skills with the ability to think outside the box
Knowledge of IT Security and/or cryptography
Customer service experience is required
Fluent in English, both verbal and written.
Well organized and detail oriented
Possesses strong customer support and communication skills, both verbal and written
Willingness and ability to learn and take on challenging opportunities and to work as a member of a global team
Flexible and capable to multi-task and cope with emergency and stressful situations
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Requisition ID: R-73748