UMB Bank Intl Payments Ops Spec in Kansas City, Missouri
What You'll Do:
This role handles the daily wire transfer processing duties and foreign check processing. This position must be able to operate with little supervision based on thorough knowledge and application of procedures. The job responsibilities will encompass the following:
Process international and domestic payment orders received over the phone from customers and perform detail-oriented data entry by researching and formatting each wire to ensure formatting requirements for each country are met.
Review, verify and determine accuracy of international and domestic payment orders prior to final approval.
Research and apply proper routing to international payment orders using all available routing resources.
Research and respond to mandated external and internal audits regarding transactional and database information
Notify customers of foreign exchange rate, currency, and value dates on their transactions to guard against foreign exchange loss. Perform other basic foreign exchange functions at request of our customers such as debiting or crediting a Multi-Currency Account and splitting a foreign exchange trade.
Act as an international expert to all customers and internal business partners by providing advice regarding foreign currencies, foreign country restrictions, routing requirements, and payment formatting to guard against foreign exchange loss, delayed payments, and/or the incursion of additional foreign bank fees.
Participate in various projects related to security, industry standards, surveys, and system upgrades as assigned.
Provide expert advice to bank personnel and account officers based on extensive procedural and documentation research as well as occasional transactional analysis to aid in the resolution of issues.
Review and decision possible OFAC hits identified by the wire application to ensure we maintain compliance with the Office of Foreign Assets Control and the U.S. Treasury.
Process foreign check deposits from internal and external customers converting from foreign currency to US Dollars when necessary.
Other duties as assigned
In this Role, You will Need:
Must be able to operate within a highly automated, but very stressful production environment that holds little tolerance for error
Must have the ability to work directly with both internal and external customers in providing assistance
Demonstrates knowledge of MS Office applications (Word, Excel, Outlook)
Demonstrates strong verbal communication skills
Demonstrates above average understanding of world geography
Demonstrates above average spelling skills
Demonstrates above average mathematical skills
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Who You Are:
High School Diploma or equivalent
Three (3) years of customer service experience
Two (2) years of Bank Operations experience
Enterprise Technology & Ops
Intl Payments Ops Spec
1008 Oak Street