Commerce Bank Fraud Specialist II - Part Time in Kansas City, Missouri
About Working at Commerce
Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.
About This Job
This Commerce Bank Fraud Team is an integral part of our ongoing efforts to prevent and limit debit, consumer credit, and commercial credit card losses to the bank through education, early detection, and investigative processes. The Fraud Specialist serves on the frontline of our Fraud Team and provides critical assistance to our valued customers in times of need 24 hours/day. If you want to help fight fraud and be a crucial resource for our customers, this is the team for you!
Perform security-related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including: restricting accounts, gathering support documentation, and closing/reissuing accounts.
Establish and review cases that are fraudulent. Monitor and process fraud detection queues and VCAS Monitor account activity and place outbound calls when appropriate.
Monitor product changes to ensure any system issues that require further research and account maintenance are resolved in a timely manner.
Review and perform maintenance on daily spend increases.
Perform intermediate card maintenance, including: processing address changes, credit bureau updates, expiration dates and building CHR’s. Research issues requiring further issues, such as declined authorizations.
Maintain the multiple application credit card functionality.
Perform other duties as assigned
- 25hrs/week Mon-Fri
Knowledge, Skills, & Abilities
Intermediate knowledge of the banking industry, including best practices.
Basic understanding of regulations such Reg E, Reg Z, Visa, Mastercard, Card Act, and Soldiers and Sailors.
Ability to learn and understand Commerce systems, platforms and card/deposit products.
Ability to be proactive and ask questions, offer solutions and retain and apply information to future situations.
Ability to exercise sound judgment when making decisions, including identifying and interrupting flagged issues.
Ability to maintain professionalism with customers during difficult situations.
The ability to extract necessary information to be able to thoroughly investigate a case.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
Ability to maintain a high degree of confidentiality.
Proficient with Microsoft Outlook, Word, and Excel.
Associate’s degree in Business Administration or related field or equivalent combination of education and experience required.
2+ years related customer service experience required.
1+ year banking and/or fraud prevention experience preferred.
Location: 811 Main St, Kansas City, Missouri 64105
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.