Abbott eMRO Client Services Representative in Kansas City, Missouri
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Our location in Kansas City, MO currently has an opportunity for an eMRO Client Services Representative . In this role you are responsible for handling inbound customer service, and supply order calls, as well as responds to customer emails.
WHAT YOU’LL DO
Demonstrated outstanding service orientation with clear verbal and written communications
Willingness to answer phones, research questions and document all customer interactions
Flexibility to operate in several systems or platforms and balance tasks throughout the work day
Ability to multitask in handling customers on various reporting platforms and email queues
Fostering a customer service culture that strives for 100% customer satisfaction
EDUCATION AND EXPERIENCE YOU’LL BRING
- High school diploma or general education degree (GED) required;
Four-year degree from an accredited college or university is strongly preferred
1-2 years call center experience strongly preferred
Understands productivity and quality objectives
Strong computer skills on various computer systems
Interpersonal and communications skills
Positive and helpful attitude
Punctuality and attendance
Initiative and Attention to detail
flexible work schedule (shifts run from 7am CT through 7pm CT)
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development , with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org