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Randstad Desktop Support Professional in Kansas City, Missouri

Desktop Support Professional

job details:

  • location:Kansas City, MO

  • salary:$20.01 - $24 per hour

  • date posted:Monday, May 3, 2021

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:831710

job description

Desktop Support Professional

job summary:

Randstad Technologies is seeking a Desktop Support Professional for an opportunity in Downtown Kansas City, MO. This position is responsible for acting as the first point of contact between end-users and the Information Technology (IT) team. This role requires a confident and professional individual with excellent technology skills, a keen desire to learn, and a commitment to extraordinary customer service. The ideal candidate will have A+ certification and some experience supporting operating systems and user applications.

PRINCIPAL RESPONSIBILITIES:

  • Act as the first contact for end-users for all IT supported systems.

  • Receive requests, whether problem reports or requests for new services, via accepted mechanisms such as phone calls, emails, and in-person visits.

  • Gather customer contact information and the symptoms of the problem, and then log information into tickets for all incoming work requests.

  • Properly categorize, prioritize, and route each ticket to the correct group or tech.

  • Troubleshoot certain issues by analyzing the reported symptoms and solves them, ideally affecting a first-call resolution.

  • Escalate tickets appropriately when issue is unable to be resolved before SLA has expired.

  • Create knowledge base documentation for issues that are resolved but not yet documented.

  • Follow up with customers to ensure issue has been resolved.

  • Install, modify, and repair computer hardware and software.

  • Act as back-up for conference room and audio/visual setup, as needed.

  • Other duties may be added and/or assigned, as needed.

QUALIFICATIONS / SKILLS:

  • High School diploma or equivalent

  • 3 years experience in an enterprise environment

  • A+ certification preferred

  • Computer Skills and the Ability to Troubleshoot and Diagnose Problems.

  • Proficient in software support including OS and applications

  • Ability to communicate technical information, both verbal and written, to a wide range of end-users.

  • Attention to detail and follow-through to ensure issues have been resolved.

  • Keep confidential all applicant, client, and firm proprietary information

location: KANSAS CITY, Missouri

job type: Contract

salary: $20.01 - 24.00 per hour

work hours: 8am to 5pm

education: No Degree Required

responsibilities:

  • Act as the first contact for end-users for all IT supported systems.

  • Receive requests, whether problem reports or requests for new services, via accepted mechanisms such as phone calls, emails, and in-person visits.

  • Gather customer contact information and the symptoms of the problem, and then log information into tickets for all incoming work requests.

  • Properly categorize, prioritize, and route each ticket to the correct group or tech.

  • Troubleshoot certain issues by analyzing the reported symptoms and solves them, ideally affecting a first-call resolution.

  • Escalate tickets appropriately when issue is unable to be resolved before SLA has expired.

  • Create knowledge base documentation for issues that are resolved but not yet documented.

  • Follow up with customers to ensure issue has been resolved.

  • Install, modify, and repair computer hardware and software.

  • Act as back-up for conference room and audio/visual setup, as needed.

  • Other duties may be added and/or assigned, as needed.

qualifications:

  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: No Degree Required

skills:

  • IT Service Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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