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Commerce Bank Customer Service Representative – Early Collections (Part Time) in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The Collector contributes to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector l is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You’ll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans. This is a very important position that can have a huge impact on the Bank’s bottom line. You’ll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you’ll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we’d love to talk.

Essential Functions

  • Communicate effectively and professionally with consumers to determine cause of delinquency and resolve payment issue.

  • Initiate contact by utilization of auto-dialer/phone in a fast-paced environment.

  • Contribute to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customer.

  • Meet and/or exceed roll rate goals each month.

  • Meet and/or exceed projected weekly productivity goals.

  • Perform other duties as assigned

    Work Schedule

  • M-Th 5pm-9pm and Sat 8am-12pm

Knowledge, Skills & Abilities Required

Required:

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Basic level proficiency with Microsoft Word, Excel and Outlook

    Preferred:

  • Knowledge of Accurint, Experian, Trans Union, E-Oscar

  • Familiarity with the Fair Debt Collection Practices Act.

  • Skip tracing experience

  • Experience with a predictive dialer and operating a computer to retrieve and enter information

Education & Experience

Required:

  • High School Diploma or Equivalent.

    Preferred:

  • Bachelor's Degree or Equivalent

  • 1+ years customer service/collections experience

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Part time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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