Internal Revenue Service Contact Representative (Classroom Instructor) in Kansas City, Missouri
Summary WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments. This is acollateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty. See Other Information for Locations. Responsibilities WHAT DOES ACONTACT REPRESENTATIVECLASSROOM INSTRUCTOR CADRE DO? As anInstructor Cadre,you will be part of a cadre that will be responsible for delivering formal classroom and/or on the job instruction/training to individuals from within your organization.Inthis role, you will use your technical expertise and years of experience to planand/or conduct formal classroom trainingon basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation.You have the extraordinary opportunity of sharing your expertise and knowledge with others, while at the same time serving in a role that is of tremendous benefit to the Service as a whole! As a Contact Representative Classroom Instructor Cadre you will: Instructor Cadre members will perform their regular duties and direct work, either phones and/ or paper during non-training times. During the training assignment, if the cadre member is not actively involved in the essential instructor duties, he/she will return to direct work activities when not preparing, instructing and/or facilitating. Coordinate as appropriate in delivering formal classroom and/or on the job instruction/training materials.Analyze, write and review course material. Develop, plan, schedule, coordinate, and/or present recruit, basic, advanced, or specialized course content or instruction as assigned. Teach and/or provide instruction in recruit, basic, advanced, and specialized courses and technical knowledge, counsel others during the progress of the course/instruction to assist with problems and provide special guidance. Coordinate with others who may be assigned on either a full time or part time basis for recruit, basic or advanced training as required. Assure that instructors or other coaches are informed of any changes in course or technical subject matter. Coordinate as appropriate on methods, techniques, training aids, and/or classroom and trainee management relative to assigned courses or technical areas. May also provide specialized instructor training to other instructors, if appropriate. Ensure familiarity with course materials, illustrative material, case studies, technical materials and class assignments accordingly. Ensure consistency in technical interpretation of regulations and their application. Recommend changes in emphasis, adjustment in the division of time spent in lecture, discussion, workshop, or other elements of course content to improve presentations; also recommends necessary changes in other training needs and/or identified in classroom observation. Evaluate and/or recommend whether trainees or others should be retained and/or need additional instruction; in addition, evaluates trainees’ course progress and/or conduct. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Requirements Conditions of Employment Refer to Other Information Click "Print Preview" to review the entire announcement before applying. Must be a U.S. Citizen or National IRS W&I Employees with Career or Career Conditional Appointments . Qualifications You must meet the following requirements by the closing date of this announcement. BASIC QUALIFICATION REQUIREMENTS: This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty. Your experience must demonstrate your technical expertise to plan and conduct formal classroom training on basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation. The cadre position covered by this announcement is identified below: Contact Representative (Classroom Instructor) 0962/7T8 In addition, for W&I AMKCThe experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education Additional Information Fifteen (15) Positions are located in Wage and Investment, AMKC. To be filled at333 W. Pershing Road, Kansas City, MO (MO1937). POSITION DESCRIPTIONS: 92407 (GS-07); 92408 (GS-08)A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies. This is abargaining unit position. Relocation Expenses: No Alternative work schedule, staggered work hours or telework may be available. Tour of Duty: Monday - Friday7am to 3:30pm or 4pm to 12:30am. Must meet IRS telework eligibility requirements. Must be an IRS W&I employee. This is acollateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty.