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Commerce Bank Commercial Loan Servicing Representative Team Lead in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

As part of the Commercial Loan Servicing, you’ll provide back office operations support for commercial, business banking, and a variety of specialty lending products. Senior Commercial Loan Servicing Representatives work directly with the Sales and Credit teams to remove roadblocks and complete operational tasks that allow Commerce to meet the customer’s commercial lending needs. Operational tasks performed by Senior Commercial Loan Servicing Representatives include loan document preparation, loan accounting, collateral monitoring and perfection, as well as legal and regulatory review. If you are a detail oriented person with the ability to work quickly and accurately , this is the team for you!  

Job Summary

This is an entry-level leadership position within Commercial Loan Servicing Doc Prep responsible for workflow coordination, assist in training, and research. Doc Prep’s main responsibility is to review legally binding documents using terms and data specified by lenders in a time-sensitive environment.

Essential Functions

  • Manages workflow and assists with research, projects and operational changes resulting from policy, procedure, or system changes.

  • Subject matter expert on team functional responsibilities.

  • Identifies process improvement opportunities.

  • Assists with management of internal customer relationships through daily transactional responsibilities and SLA’s

  • Fast pace environment with extremely visible results with pressure on timely responses to the market and high accuracy to protect bank.

  • Participate in or write and maintain Doc Prep Processing procedures

  • Participate in Doc Prep training for new/existing processor as well as market training when applicable

  • Other duties as assigned

Hours: Monday- Friday- 8:00am- 5:00pm

Knowledge Skills & Abilities Required

*Top consideration will go to candidates that already have experience on this team

  • Knowledge of Commercial loan or legal documentation preferred

  • Leadership or supervisory experience preferred

  • Must work well within a team setting - experience in a cross-functional team preferred

  • A desire to work in a task oriented and deadline driven environment

  • Excellent verbal & written communication skills

  • Excellent customer service skills

  • Highly organized and self-motivated in a team environment or independently

  • Flexible, adaptable and able to handle fast-paced and changing environment

  • Identify and drive process improvements

  • Intermediate knowledge of Microsoft Office, Laser Pro, Excel

    Education & Experience


  • High School Diploma or Equivalent


  • Post-secondary degree preferred or equivalent work experience in related field

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.