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Pallet Management Group Client Service Representative in Kansas City, Missouri

Symbia Logistics is fast-growing 3rd Party Logistics company that is seeking a dynamic and driven Client Service Representative for our Symbia Fulfillment Site. As we expand the opportunities become endless and exciting for this type of candidate!

Advantages of being a Client Service Representative

  • Highly competitive wages!

  • Continuous professional development and training.

  • Fast growing company.

  • Medical/Dental/Vision Benefits + Life Insurance.

    What you will need to do as our Client Service Representative.

  • This position is primarily responsible for providing telephone customer support and account management services by performing the following duties.

  • Build and maintain strong customer relationships with assigned accounts.

  • Answer calls, questions and recommend corrective actions to address customer issues.

  • Become the trusted advisor to key decision makers by establishing and developing close business relationships.

  • Manage tactical issues, such as, order changes, backorders, order downloads, inventory management and shipment issues between IFS and assigned customers

  • Enter orders into IFS operating system as required by customer.

  • Enter new customer data, maintain each customers product or service offering in the IFS operating system.

  • Conduct regular business reviews with assigned accounts.

  • Prepares reports as required by each customer.

  • Other duties as may be assigned.

    You must have

  • Associate or bachelors degree received or in progress preferred

  • Three years of experience in a customer service environment preferred but not required.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

  • Written Communications- Communicate promptly and accurately to customers requests

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

  • Innovation - Meets challenges with resourcefulness. Demonstrates persistence and overcomes obstacles.

    Call Center, Fast-pace; Fulfillment Center; Logistics; 3PL

Qualifications

You must have…

  • Associate or bachelor’s degree received or in progress preferred

  • Three years of experience in a customer service environment preferred but not required.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

  • Written Communications- Communicate promptly and accurately to customers requests

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

  • Innovation - Meets challenges with resourcefulness. Demonstrates persistence and overcomes obstacles.

     

    Call Center, Fast-pace; Fulfillment Center; Logistics; 3PL

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