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Commerce Bank BankCard Fraud Supervisor in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

Job Category:

Grade 08


Location: 811 Main St, Kansas City, Missouri 64105


Job Expectations:

About Working At CommerceWouldn’t it be great to build your career within a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing as a Consumer Fraud Supervisor for Commerce Bank. We’re looking for teammates who are ready to say, “Challenge Accepted” then do whatever it takes to help our customers with their everyday money issues. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills and contributions. No wonder we’ve been a strong bank for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to work at a place that is respected in its industry and in your community, we should talk. We’re always looking for the best and brightest who are ready to step up and say, “Challenge Accepted!” Job SummaryAs a Consumer Fraud Supervisor you’ll be a key person that protects our customers and the bank from fraudulent transactions. You’ll build and lead a team that are experts in multiple business lines, their products, and the unique rules that govern them. You’ll also be a voice of authority who testifies for the bank in court. If you’d like to be a hero to our customers, to our branch partners and to the bank as a whole, we’d love to talk.Essential Functions- Supervise team of 8-10 investigators.- Department scheduling.- New hire and ongoing department training.- Review necessary reporting for the team.- Department SharePoint updates and maintenance.- Testify in court when we receive a subpoena.- Work in conjunction with other departments and serve as liaison between day and night supervisors.- Work with other areas of the bank as needed.- Maintain department procedures.- Work with fraud analysts to identify new fraud trends and develop recommendations.- Handle escalated customer calls when needed.- Responsible for correspondence with call center, telecom other areas of the bank.- Weekly reporting of any issues.- Supervise a staff that is responsible for preventing and limiting debit, prepaid, consumer credit and commercial credit card losses to the bank through prevention, early detection and investigation.- Comply with Visa, MasterCard and federal regulations.Work Schedule- Full Time, 40 hours per week. - Monday - Friday, 8:00am-5:00pm.Knowledge, Skills, & Abilities- Intermediate PC skills in spreadsheet, database, word processing and presentation software.- Strong oral and writing skills.- Strong analytical and problem solving skills.- Be able to independently complete assignments without step-by-step instructions.- Strong supervisory skills. Develops good rapport with direct reports. Manages independently with minimal supervision. Able to identify and discuss employee issues.- Strong leadership skills. Be able to function as a project or team leader with minimal guidance.- Independent thinker who takes initiative. Seeks out additional responsibilities and looks for ways to improve processes.Education/Experience- Bachelor's Degree preferred or equivalent combination of education and experience. - 3-5 years fraud or related work experience.- Have a thorough understanding of each system our product lines reside upon.

Time Type:

Full timeJoin our winning team.

If you’re looking for something more than just another job, we’re looking for you. We’re searching for people with a make-it-happen attitude who also want to make a difference. At Commerce Bank, we take the time to really get to know our customers. Then we work together to help them achieve their goals. It’s a great feeling. We are committed to always bringing our best, which means we are constantly looking for the best to join us. Does that sound like you?

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

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Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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