Travelers (Remote)-Customer Experience Reporting and Data Manager in Jefferson City, Missouri
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Analytics & Research, Customer Experience
Job Description Summary
The Manager of Information delivery works with each business unit to understand the architecture of their databases, data warehouses and other data assets to ensure relevant data can be pulled for survey and analysis. The Information delivery role is responsible for navigating the thousands of data tables pulling the relevant data for each program and building repeatable processes for accessing the information.
Primary Job Duties & Responsibilities
Develops a thorough understanding of all data contained within multiple data marts and source systems across Ops, Customer, and Digital.
Participates in solution design within assigned tasks and validates that developed solutions align with defined business requirements.
Lead prototyping and validate prototypes before production build.
Participates in the development of the strategic plan for Information Delivery including identification appropriate infrastructures, tools and performance requirements.
Manages monthly delivery process and support for Information Delivery assets
Assists in the develop of guidelines and recommends best practices to mitigate defects and ensure data quality.
Oversees the translation of business requirements into technical requirements for enhancements and info delivery solutions.
Performs analysis of complex and unfamiliar data sources to determine value and use. Determines and recommends data to include in info delivery projects.
Utilize a rapid prototyping methodology to perform moderate ad-hoc analysis to find solutions to business inquiries.
Operationalize and automates moderately complex data products independently.
Independently develops and enhances analytic reports, scorecards and dashboards. Provides support for the implementation.
Applies data derivations and business transformation rules based on data requirements.
Provides recommendations of key performance indicators.
Presents and translates complex information in relevant business terms.
Works within Travelers standards, processes, and protocols.
Understanding and application of core data management competencies (e.g. data governance, data security, data quality).
Develop and own project timelines and plans for assigned projects
Provides guidance to less experienced peers.
Bachelors Degree in Information Systems, Mathematics, Economics, Finance or other quantitative degrees.
4 years of relevant data and analytics experience required.
Education, Work Experience, & Knowledge
Advanced knowledge of data and visualization tools (examples but not limited to):
Visualization Platforms: MicroStrategy, QlikView, Qlik Sense, Power BI, Tableau, D3 Visualizations.
Programming languages: SQL, SAS, R, Python, etc.
Database Platforms: SQL Server (SSIS, SSRS), Teradata, Hadoop, AWS.
MS Office Suite with advanced knowledge of Excel.
8 years of general business experience.
6 years experience working with MS Office Suite with advanced knowledge of Excel
6 years experience coding SQL
3 years of experience working in a complex data environment
Licensing or Certificates
- Business Intelligence certification preferred.
Job Specific Technical Skills & Competencies
Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.
Exhibits active and effective communication skills with team members – including active listening and effective written and verbal communication skills.
Effectively contributes and communicates with the immediate team and business partners.
Problem Solving & Decision Making:
Able to recognize, analyze, and diagnose business and data issues of advanced complexity.
Able to creatively evaluate alternative solutions.
Demonstrates the ability to make routine decisions independently and escalates when necessary.
Provides recommendations on resource optimization.
Builds and fosters relationships with the team, business and technical partners to achieve objectives.
Practices objectivity and openness to others’ views.
Coordinate with other areas to achieve project/department or division goals.
Planning and Project Management:
Manages time and competing priorities
Provides management with accurate and timely status information.
Accurately evaluates and estimates tasks.
Able to recognize and support team priorities
Exhibits team leadership and collaborates with partners.
Beginning to provide feedback and/or coaching.
May collaborate across the Enterprise and participate in pipeline talent programs.
Builds consensus among the team
Environmental / Work Schedules / Other
Requires extended periods of computer use.
Requires extended periods of sitting.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.