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Guidehouse Account Growth Executive, Revenue Cycle - Multiple Locations in Jefferson City, Missouri


Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.


This role can be based in any of the following locations: Chicago, IL; Dallas, TX

Working under the general direction of the Managing Director of Account Management, the Account Growth Executive serves as the primary liaison between the Revenue Cycle Operations teams and his/her assigned Clients for all aspects of the Revenue Cycle and Client Satisfaction. This position will be responsible for maintaining a successful client relationship, understanding client strategies, and linking client initiatives to additional service offerings. In addition, this position will develop an understanding of the Client’s Revenue Cycle KPI’s and quality measures. This position will proactively identify opportunities for additional revenue cycle improvement initiatives and partner with the Client and revenue cycle management leadership to develop business based on these plans. The Account Executive will possess both operational and business skills to recommend, engage and manage their client’s expectations. The Account Executive will perform any and all job related duties as assigned.

Essential Job Functions

  • Knowledge of healthcare access management, billing, finance and accounting principles of both Hospital and Physician revenue cycle.

  • Excellent verbal and written communication skills.

  • Knowledge of HFMA MAP metrics.

  • Strong attention to details and accuracy, using problem-solving skills and analytical thinking.

  • Ability to successfully prioritize and manage numerous tasks simultaneously.

  • Excellent strategic planning and client facing skills.

  • Ability to lead Client and Guidhouse teams through the development of extensive implementation plans and successfully deliver on client go-lives and the all-important Client “launch” phase.

  • Ability to recognize client needs and bring additional Guidehouse capabilities to drive additional value with clients.

  • Meet and anticipate Client needs.

  • Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the client’s network.

Duties and Responsibilities

  • Build & maintain trusted relationships with key client executives.

  • Ensure willing client participation in Guidehouse Managed Servies Reference Program through engagement with Client needs and Guidehouse Operations.

  • Develop professional, holistic, collaborative (Client and Guidehouse resources) implementation plans and successfully deliver on client go-lives.

  • Facilitate a governance structure that includes weekly, bi-weekly or monthly operational performance reviews with appropriate client executives, based upon services model in place for the Client.

  • Direct the analysis and creation of the month end reporting package for Guidehouse and Client.

  • By engaging and listening, continue to look for new opportunities for our services.

  • Embrace the values and mission of the client while promoting the Guidehouse values thus creating a positive work environment.

  • Establishes and manages effective, consistent communication with Client personnel and Guidehouse team members.

  • Manage the contract’s profit and loss to exceed budget expectations in coordination with Operations.

  • Monitor our results against the key performance indicators.

  • Fully understand the Client contract and specifically manage scope and/or baseline changes as well as adherence.

  • Monitor A/R Performance, including but not limited to: Unbilled Inventory, Bad Debt, Charity, Aging, Cash Collections, Payer Realization Rates, Credit Balances, Charge Capture, and CDM.

  • Identifies and address business needs; provides guidance and timely responses to questions and requests.

  • Awareness of ongoing issues and priority list for Entity and EBO.

  • Establishes and develops collaborative relationships with Client Staff and Guidehouse Staff.

  • Attends and participates in Client meetings and committees, as appropriate.

  • Provide insights to operations to enhance delivery models & outcomes that meet the client’s expectations.

Account Growth

  • As the client’s environment is understood, recognize ways for Guidehouse to drive more value through other solution offerings.

  • Responsible for keeping clients educated on Guidehouse and Guidehouse Managed Services capabilities to solve for other challenges.

  • Lead strategic development and understanding of key buyer values, win themes and the overall win strategy when competing for new business with client base.

  • Lead the proposal development and/or presentation development.

  • Keep client apprised of thought leadership and Navigant sponsored events.

  • Active participation in HFMA regional and national events.

  • Contribute predetermined dollar amount of billed revenue to Guidehouse and Guidehouse Managed Services

  • Assist practice in entering new opportunities in sales contact management software when appropriate.



Required Qualifications

  • Bachelor’s Degree, with a minimum of 10 years’ experience with a healthcare provider or an outsourcing company on a senior management level.

  • Health system (hospital and physician) working experience.

  • PC skills in a Windows environment are required (Word and Excel).

Desired Qualifications

  • Innovative, motivated & able to lead by example.

  • Excellent verbal and written communication skills.

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.