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Liberty Utilities Customer Service Representative (3) Jackson, MO in Jackson, Missouri

Customer Service Representative (3) Jackson, MO

Summary

Title:Customer Service Representative (3) Jackson, MO

ID:122386

Subsidiary:Liberty Utilities

Department:Customer Solutions

Location:Jackson, MO

Country:United States

Zip/Postal Code:63755

Description

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

Service Representative is responsible for providing exceptional customer service to our clients and customers. The Customer Service Representative provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a warm and professional manner and that their needs are met.

Accountabilities

  • Act as the first point of contact for all customers.

  • Balance payments accurately daily.

  • Communicate to field and office personnel regarding routine and emergency situations.

  • Provide ongoing communication to customers regarding the status of service requests

  • Generate service orders for reconnection of service/check high usage.

  • Close out maintenance service orders and post readings on routine service orders.

  • Use the best judgement in dealing with any customer’s problem and take appropriate action to resolve the issue.

  • Intensify issues as the need arises to provide customer satisfaction and timely issue resolution.

  • Document customer feedback manually or online and refer to appropriate manager for follow-up.

  • Use tact and courtesy when taking care of customers and referring customers to management if a problem cannot be resolved.

  • Perform duties in compliance with laws, regulations, company policies and procedures.

  • Adheres to Liberty Utilities security policies.

Education & Experience

  • High level understanding of privacy and confidentiality related to position.

  • A good understanding of Customer Information Systems. Experience with Cogsdale is an asset.

  • Experience taking care of customers and optimally resolving customer issues and concerns with a positive attitude.

  • Excellent communication skills.

  • Proficient with Microsoft Word and Excel.

  • Above average math skills and proficient keyboarding skills.

  • At least two years experiences in a related position.

  • High school diploma or equivalent.

  • Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition consultant.

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