LINCARE, INC. Customer Service Rep Independence MO in Independence MO, Missouri
As America\'s largest supplier of respiratory and durable medical equipment, Company \'s mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.less thanbr> If you are a fast-paced, urgent customer service professional looking for a position that is both financially and personally rewarding, then Company is the organization for you!less thanbr> * work directly with medical professionals and physicians to facilitate patient careless thanbr> * advocate for and work in lockstep with chronic patientsless thanbr> * partner with physicians and other health care providers to facilitate the ongoing medical care of their patientsless thanbr> * make a difference in the growth of an organization and the quality of care they offer their patientsless thanbr> * work for an organization that rewards success and fosters a culture of promotionless thanbr> Job Responsibilities include:less thanbr> * Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient populationless thanbr> * Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsless thanbr> * Preparing and analyzing the billing and setup paperwork for patient servicesless thanbr> * Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationless thanbr> * Recommending potential products or services to management by collecting patient information and analyzing customer needsless thanbr> * Actively participating in the training of new customer service and sales personnelless thanbr> #CSRless thanbr> * Ability to learn and apply market and product information, as well as patient billing and insurance requirementsless thanbr> * Problem solving skillsless thanbr> * Documentation skillsless thanbr> * Listening skillsless thanbr> * Adept at resolving conflictless thanbr> * Ability to analyze informationless thanbr> * Multitasking capabilitiesless thanbr> * Computer and technological literacyless thanbr> * Positive and professional personal imageless thanbr> Physical Demands:less thanbr> This employee must occasionally lift and/or move up to 25 pounds.less thanbr>less thanbr>Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veteransless thanbr>less thanbr>less thanbr>less thanbr>less thanbr>Employer's Job# 5000642834206less thanbr>Please visit job URL for more information about this opening and to view EOE statement.